We are seeking an experienced and transformative leader to join our team as the Head of Operations; responsible for leading the DfT Operations team who provide shared services support for the Department of Transport.

• Ensure the effective delivery of HR & Payroll and Finance and Procurement business processes and services to DfT end-users
• Provide strategic management and leadership to the Unity Business Services (DfT) Heads of Service, operating as a single escalation point for complex risks and issues.
• Lead the transformation of UBS (DfT) Operations, championing user experience, ensuring that leaders understand and advocate the Unity Vision.
• Support the Deputy Director of UBS (DfT) Operations in aligning operations with strategic objectives.
• Develop and mentor the Unity Business Services Operations leadership team
• Fully responsible for the wider integration of the Swansea Team into Unity and HMRC.

Essential Criteria

• Significant experience in leading operations within a large, complex organisation.
• Strong leadership skills with the ability to inspire and motivate teams.
• Excellent communication and partner management abilities.
• Good understanding of shared services technologies, systems and best practice – including experience of Finance / HR systems
• Demonstrated experience in delivering services that meet critical metrics and SLAs.

Desirable Criteria

• Experience in public sector or government operations management.
• A track record of leading successful transformational change.
• Chartered Fellow CIPD qualification or Part/Fully Qualifies accountant (AAT/CIMA/ACCA etc).