DHL Group the logistics provider of the world with over 600,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.

• Collaborate with the Head of EMEA of HR Services to align operational performance with the regional direction.
• Lead and manage a service delivery team in Czech and Slovakia (approx. 27 FTE and 2 Team Leads)
• These two centers provide service to approx. 10K Heads (and still growing) divided over DSC, DGF and Freight
• Reports to the VP, Lead of HRS EMEA
• Partner with business leaders to develop strategies aligning with DHL Business Divisions’ goals
• Ensure compliance, manage audits, and maintain strategic relationships with business Unit HR leaders
• Drive performance, quality, cost efficiency, and compliance through Key Performance Indicators
• Oversee financial reporting, risk management, and P&L targets

• Minimum 8 years of experience in Shared Services or similar roles in an international company
• Proficient in English and Czech/Slovak (written and spoken)
• Extensive service and operational leadership with experience managing large teams
• Exposure to logistics in a B2B environment, with experience in Payroll or HR Operations
• Commercial focus with a proven track record of achieving challenging performance targets
• Excellent stakeholder management, conflict resolution, and negotiation skills