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• Lead the HR Advisory Shared Services team to provide advice, guidance and coaching to people managers in relation to complex multi stranded customers’ enquiries across the spectrum of HR services, driving the right outcomes and solutions.
• Drive high standards of relationship management and co-ordinate across the relevant areas of the function to achieve the right outcomes and timely solutions to stakeholders
• Improve the employee experience by using case management and knowledge tools, providing feedback on case trends on how the products and services are received by the customers, through working in partnership with teams to drive continuous improvement.
• Support complex interpretation of policy and procedures and provide oversight of some complex events which need higher touch handling working with the HR Business Partner, HR Consultants and Specialist teams where required.
• Support the Change journey for People managers around a broad range of HR Processes. Give support and encourage customer adoption of HR Systems and tools.
• Support understanding of how HR products and services are received to continuously improve the overall workforce experience by using case and knowledge management tools to identify trends in the questions and challenges colleagues have.
• The scope is applicable to all supported entities in scope for HR Advisory

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