We are looking for an experienced Head of Global Shared Services (GSS) to drive and steer the build and development of our internal Global Shared Services globally in our company. You will be the one to devise the company’s Service and Shared Services Strategy and ensure that all systems, processes necessary to support its operations and objectives are in place.

• You will be leading the global GSS department based in Kuala Lumpur reporting to the Global Head of SSC.
• You as our Head of GSS must have a solid Shared Services background and consistently keep up-to-date with advancements of the field. Apart from your education and experience, you must have every quality of a leader and a strong strategic and business acumen.
• The goal is to ensure that Global Shared Services adds the maximum value to our company to facilitate the success of our business.
• Solid understanding of core Finance, Business Technology, Marketing and HR processes, support the Global Support Leads to further stabilize and optimize their functions
• Ensuring that the large volume of change does not impact performance significantly in the short-term and that benefits of the change are realised as quickly as possible
• Responsible for the creation and development of a high performance and continuous improvement culture in the Shared Service Centre
• On the ground (‘eyes and ears’) overseeing the smooth delivery of the Finance, Business Technology, Marketing and HR teams

• Minimum 7-10 years post qualified experience within a Shared Services environment
• Track record of successfully managing a Shared Service Centre or previous involvement in creation of a new Shared Service Centre is a must
• Experience in Project/Program Management is a must
• An in-depth understanding of what makes for success in shared services – including how to create the right culture and environment, career paths, etc
• A solid understanding of either core finance transactional processes – Order to Cash, Purchase to Pay and Record to Report and/or a core understanding of Business Support Processes (Commercial Services, Order Management or similar)
• A good understanding of other support processes such as Business Technology, Marketing and HR
• Experience of working with ERP systems desirable
• Demonstrable experience of implementing new technologies and/or system changes