We are looking for a Head of Customer Service and Billing Management (m/f/d) for our customer company in the region . The company has local roots and is known for high quality services. In this position you have the opportunity to become part of a successful team. We offer a permanent, full-time position in direct placement and the chance to contribute your specialist knowledge and support local commitment. We look forward to receiving your application.

• Support and motivation of a dedicated team for efficient daily tasks and solving complex challenges in the area of ​​shared services
• Management and control of market communication and billing processes in the network and sales for maximum efficiency and customer satisfaction
• Ensuring outstanding, customer-focused service to strengthen long-term customer relationships
• Effective receivables management to ensure healthy financial performance
• Seamless integration between measuring point operation and EDM for smooth processes
• Responsible for the overall coordination and processing of annual consumption billing
• Active support and motivation of the team in daily tasks and solving complex issues
• Implementation of future-oriented change projects, adapted to changing legal framework conditions
• Support with operational activities of the shared service teams to ensure smooth operations

• Successful business studies or commercial training with experience in the supply industry
• Knowledge of the energy industry, customer billing and market communication
• Team player who enjoys collaboration and motivation
• Very good communication skills for team enthusiasm and customer focus
• Independent, careful and reliable way of working
• Process and solution-oriented thinking and acting