As a senior leader on the People & Culture team, the Senior Director, People and Culture Services develops, and leads the execution of the People and Culture strategy for Shared Services in support of Teaching Lab’s broader People and Culture Mission and Vision. The role manages processes, projects, or initiatives at an operational and strategic level. Specifically, the Senior Director, People and Culture Services is responsible for managing the day-to-day operations of People and Culture Shared Services, and leading the Shared Services team to achieve annual and long-range strategic goals. Additionally, this role directly supports, leads or provides oversight for culture and racial justice initiatives, and employee engagement programs.

• Primary responsibilities for the Senior Director, People and Culture Services include:
• Support the Chief People & Culture Officer with executing the vision and direction for Teaching Lab’s People and Culture Division
• Demonstrate operational and strategic leadership to ensure alignment of People and Culture Shared Services practices
• Develop and delivers integrated People and Culture Shared Services solutions using people-centric approaches
• Serve as a thought partner to support operational and strategic excellence across the People and Culture division
• Serve in the rotation for the weekly People and Culture office hour
• In consultation with the Chief People & Culture Officer, use good judgment, that is aligned with Teaching Lab’s policies and practices, and employment law to provide support to Home Managers for employee related conduct and/or performance concerns
• In consultation with the Chief People & Culture Officer, use good judgment, that is aligned with Teaching Lab’s policies and practices, and employment law to provide support to employees for work conditions and safety concerns, and accommodations
• Review day-to-day People and Culture Shared Services processes, and makes recommendations for improvements as well as service changes/enhancements
• Ensure management and oversight of the Standard Operating Procedures (SOP) for the People and Culture division
• Ensure high quality service delivery for the below People and Culture Shared Services areas: People Administration & Operations (includes workplace compliance, HR systems, data entry, auditing, and reporting); People and Culture Feedback & Communication Avenues; People and Culture Shared Services Programs; Employee Engagement; Onboarding & Orientation; Total Rewards; Leave; Workers’ Compensation; Offboarding
• Support the Chief People & Culture Officer with culture and/or racial justice strategy initiatives
• Participate in the Racial Equity Coalition by leading the Workplace Equity Practices Workgroup
• Serve as the Project Sponsor for all People and Culture Shared Services projects that are led by their direct reports while proactively keeping the Chief People & Culture Officer abreast of project status, etc.
• Manage the People and Culture Shared Services team; this includes coaching, managing workloads and capacity, conducting annual evaluations, etc.
• Partner across the organization to obtain service feedback for People and Culture Shared Services and provide recommendations for new actions/initiatives to address any identified concerns
• Stay abreast of Talent Acquisition, and Learning and Development initiatives, and partner to align their initiatives with People and Culture Shared Services initiatives

Essential Qualifications

• Bachelor’s degree in Business Administration, Human Resources Management, or a related field
• Ten (10) or more years of successful Director level experience managing and leading Human Resources operations and employee programs throughout the employee lifecycle
• Five (5) or more years of successful Human Resources experience aligning and supporting business operations for a geographically dispersed workforce
• Five (5) or more years of successful experience advising leaders on employee relation matters related to conduct and/or performance
• Professional HR Certifications (i.e., PHR or SHRM-CP)
• Experience managing people and leading teams with three or more direct reports in a remote or hybrid work environment
• Advanced knowledge of and experience applying Federal and State employment laws in the workplace
• Experience collecting and compiling data into reports for distribution to senior leaders
• Experience sharing and presenting information through various communication avenues to employees and senior leaders
• Experience managing HR systems (i.e., HRIS/HRM, etc.)
• Proficient with Google Suite and Microsoft Office Suite
• Skills (Competency Package) – Inclusive Leadership, People Management, Communication, Emotional Intelligence, Critical Thinking & Problem Solving, Relationship Building, Teamwork, Collaboration, Time Management, Project Management, Adaptability, Growth Mindset, Business Acumen, Technology Acumen, Data-Driven, and Outcomes Driven

Desired Qualifications

• Advanced Degree
• Senior Level Professional HR Certifications (i.e., SPHR or SHRM-SCP)
• SHRM Inclusive Workplace Culture Specialty Credential
• Paylocity Experience