The Senior Manager, Accounts Receivable (AR) & Collections will be a key leadership position within Order to Cash (OTC) Magenta Shared Services reporting to the OTC Value Stream Lead, and will initially assist in implementing new areas within the Finance, Procurement & Supply Chain (FP&SC) Magenta Services group to develop continuous process improvements, procedure documentation, and reports to achieve industry best practices.

• Develop strategies for collection of past due customer payments through reciprocal relationships with all levels of leadership and support teams. Provides partnerships across the TFB sales and sales operations organizations
• Provides leadership and management to team to get results. Provides customer satisfaction through effective coaching and resolution of customer inquiries and billing disputes. Facilitates effective and supportive team relationships. Resolves operational and interdepartmental problems quickly.
• Communicates business strategies and results to team, empowering them to resolve customer issues. Provides timely feedback to the management team on customer trends, issues, and needs.
• Ensures quality and volume KPIs are maintained, team training and department documentation are adequate and current.
• Manages projects for the team, ensuring coordination with other teams, timely completion, and prioritization.
• Also responsible for other Duties/Projects as assigned by business management as needed.

Education:

• Bachelor’s Degree Management or related field (Required)

Work Experience:

• 7-10 years Customer Service Experience (Required)
• 7-10 years Accounts Receivable Experience (Required)
• 4-7 years People Management Experience (Required)

Knowledge, Skills and Abilities:

• Self-motivated, driven, results oriented (Required)
• Ability to foster relationships with cross-functional partners and internal stakeholders (Required)
• Strong verbal and written communication skills (Required)
• Strong presentation and reporting competence (Required)
• At least 18 years of age
• Legally authorized to work in the United States