If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.

foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Our Regional Finance Team is seeking a highly motivated Lead for our Regional Accounts Payable (AP) Process Owner – to help lead and shape AP processes for the region for all foodpanda’s verticals (i.e. Platform and New Verticals).

Objectives:

Lead and strengthen a service delivery team to service all 11 APAC markets + Regional Offices

Own and drive operational excellence [i.e. standardization, automation] to ensure superior customer service satisfaction

Support the transition/onboarding of new markets/processes into the Shared Service Centre.

Drive process/functional governance [i.e. SLA/KPI Performance, Issue resolution, projects prioritization]

The Accounts Payable (AP) Regional Process Owner will be located at either of our regional offices in Manila, Philippines or Kuala Lumpur, Malaysia.

Primary:

• Collaborate with process stakeholders to ensure effective and efficient process operations.
• Build a regional Shared Service Centre to support all markets.
• Own and manage the service delivery and performance with defined SLAs/KPIs.
• Prioritization of Transformation projects and providing inputs that will drive process-related investment decisions and implementation
• Ensuring the process complies with any regulations and internal controls/risk management measures
• Present performance results to relevant stakeholders in relevant governance forums (e.g. Monthly, Quarterly Business Review…etc)

Others:

• Sets the vision & strategic direction, and maintenance of the Service Catalogue/Taxonomy
• Ensure maintenance of process documentation (i.e. Process models, Standard Operating Procedures)
• Liaise with Central (Delivery Hero), Regional and GRC on managing relevant policies and procedures affecting AP processes
• Assess change requests, prepare decision making and foster implementation
• Actively help to solve systemic or complex issues and problems in an effective manner
• Support internal and external audits

• University degree in Economics, Finance, Business Management or equivalent
• 10+ years of relevant AP functional experience (either in operations or process ownerships)
• Strong analytical skills, solid communication and presentation skills
• Experience working in a multinational environment with a complex regional/country environment (preferably within the Tech Industry)

Experience & Knowledge

• Professional certifications such as CA, ACCA, etc.
• Worked in a Finance Shared Service Centre
• Strong leadership skills
• Strong communicator with the ability to influence, persuade and drive action.
• Demonstrable experience leading and managing teams
• Process-oriented with an understanding of both financial and operational controls
• Familiar with key systems; Ariba, SAP and Concur
• Strong analytical skills and can foresee upstream and downstream impacts
• Proficient with Google Suite and/or Microsoft applications for analysis and reporting
• Comfortable working in a fast-paced environment with tight deadlines
• A creative mindset and a willingness to question assumptions and conventional wisdom.