Bruker is recruiting an HR Service Delivery Manager to manage the team of HR Specialists responsible for HR operations and Talent Acquisition experts in Warsaw, Poland. This incumbent should possess strong leadership capability, a robust and successful track record of high-quality HR service delivery, the ability to work in an effective and efficient manner, along with strong fluency in written and spoken English language. Reporting to the Vice President of Corporate Human Resources (based in US), this position will provide leadership to the HR Administration and Talent Acquisition teams as they build and harmonize core processes for current and future internal customers and have input to the efficiency and effectiveness of our HR systems. This position will lead the team in Warsaw, Poland, and partner closely with HR colleagues globally, fostering a OneBruker environment.

Service Delivery & Process Improvement:

• Lead the evolution and expansion of the HR services strategy in partnership with HR Business Partners, HR-Centres of Excellence, and business stakeholders.
• Integrate newly acquired legal entities onto Bruker’s systems where appropriate.
• Influence stakeholders to migrate identified HR processes and transactions into the Shared Services platform and partner closely for execution of the transactions.
• Accountable to clear service level standards that define expectations and create accountability for delivering enhanced value through HR Services.
• Leverage newly implemented HR Service Management Tool ensuring timely and qualitative responses to employee requests.
• Scale existing processes for growth and innovation based on business needs.
• Investigate ways to improve and harmonize existing processes and fix pain points through automation, streamlining, and shared services.
• Lead and execute critical HR Operational functions, such as data entry, analysis and delivering insights, HR reporting and analytics, recruiting operations and onboarding support, and HR audits.
• Manage the day-to-day work of the HR Services Delivery team, performing operational duties as required to keep the process running consistently.

People Management:

• Coach, train, and develop the team to optimize performance, and create organizational depth and individual growth.
• Embed performance excellence within the team and provide team members with regular feedback, identifying and promoting best practices.
• Support the development, upskilling, and ongoing career progression of the team. Coordinate development plans of team members, by utilizing internal and external learning and development trainings and programs.

• 6–8 years of Global / Regional HR experience leading a Shared Services organization within a company.
• A plus: current working knowledge of various EMEA country HR and employment law topics, including Polish law.
• In addition to strong English written and spoken skills, proficiency in other languages is a plus.
• Strong organizational skills and ability to manage multiple simultaneous projects with competing deadlines (i.e., multi-tasking).
• Experience working with a team of HR professionals that are not co-located.
• Excellent interpersonal, leadership, and management skills, and high professional standards for customer service and work quality.
• Strong written and verbal English communication skills.
• Experience integrating acquired businesses into an HR Shared Service is highly desirable.
• Excellent written/oral communication skills and excellent presentation skills
• Adaptable, flexible, collaborative, and results-driven.
• Excellent at workload prioritization, resource management, and project management.
• Develops and manages processes that are effective and efficient.
• Demonstrated ability to build positive and productive work relationships with people at all levels.
• Proven ability to partner and work effectively in a complex, global environment including capability of gaining commitment and coordinated action for initiatives.
• Highly self-motivated individual with a strong work ethic, experience with high-performance teams in a global, multi-cultural organization, and demonstrated excitement for new challenges and opportunities.