The role of a Global operating leader in Genpact is a high visibility role with an accelerated career path and immense growth potential. We are looking for a self-starter who is upbeat, agile, and can effectively lead operating teams, enabling them to deliver compelling financial outcomes while improving efficiency.

• Own the overall operations (Process management, P&L management, Client management, People Management, Performance Management, Strategic Initiatives, etc.) for a Banking Customer Service and Collections account

• Handling the entire collections- end to end with span of large team

• Engage operations and support functions for ensuring the success of the program

• Handle clients and internal Business and partner with them to effectively run the outsourced program

• Collaborate for new deal process including solutioning, pricing, due diligence, transition, and stabilization.

• Be a senior partner concern point for resolving customer & internal issues.

Minimum Qualifications / Skills

• Previous experience in the Customer Service space with and with confirmed tenure in mid/senior management role in the Shared Services industry and should be a subject matter expert on various aspects of financial services/ Banking.

• Experience in directly leading and running an Operations team and be directly accountable for outcome metrics per the agreed SLA by the clients

• Understanding of Performance measurements and ability to lead day-to-day performance such as Productivity, C-Sat, Efficiency, Shrinkage, among others.

• Identifying and leading continuous improvement projects through Lean & Six Sigma Tools for achieving a better business outcome

• Outstanding customer relationship skills
• Experience holding and representing the Program independently in Customer Reviews and visit

Preferred Qualifications/ Skills

• Balancing critical issues and customer concerns

• Establishing/maintaining a customer-centric culture

• Acquiring references, case studies, and testimonials from customers

• Have the ability and experience of cross-functional teamwork and partnership skills