As a Performance Delivery (PD) Vice President, you will be a senior player-coach, strategic partner to executive business leaders delivering business assessments and operating model transformation that strengthens the operational foundation by enabling efficient growth and driving better outcomes to help Fidelity provide the best experience for our customers and for our associates.

• Understanding customer needs and business strategy. Owning the alignment of the team to optimize value delivered in the key business measures and results
• Contributing to team development as a strategic advantage – assist with talent development to meet both current and future requirements of partners (e.g., skill proficiency, expertise, and resource gaps, recruit, train, and/or hire) vital to deliver value and results for business
• Proactively partnering with business leaders in the organization to measure performance through established objectives and critical metrics
• Actively sharing insights, knowledge, industry practices and developments, within your area of expertise
• Providing consultation to business leaders identifying, assessing, and analyzing new opportunities and/or aligning to deliver transformation programs that align to key strategic organizational imperatives

The Expertise You Have

• Large scale, core business & process transformation improvements
• Bachelor’s degree a must. Post-Graduate degree preferred
• Business evaluation and assessment
• Operating model design & redesign
• Process and technology integration of capabilities and architecture
• Strategy facilitation and execution within a cross-functional, project-based environment
• Financial Services / Benefits Outsourcing industries experience is a plus
• Proven expertise in Digital transformation

The Skills that are Key to this Role

• Business partner centric / relationship building – build trusted relationships through a successful record of improving outcomes through thought leadership and team leadership across all levels of the enterprise
• Strategic thinker – seek to understand the evolving needs of our clients and a highly developed curiosity to find new ways to create, capture, and deliver value
• Focus on value – consistently aligning focus to the key priorities of the organization and differentiate by delivering measurable value
• Prioritization and scoping – working within the concepts of a statement of work
• Communication – verbal and written for executive presentations
• Problem-solving – understand objectives and bring innovative, yet realistic solutions
• Agile – bias for action and owning the outcome with ability to adjust to multiple demands and maintain a positive demeanor / flexibility when dealing with complexity and ambiguity
• Organizational Change – influential leadership with refined organizational intuition