In this role you will be leading service management and programme teams and actively engaging stakeholders to shape the smartest and most seamless person-centred shared services for DSIT and DESNZ.

Leadership

• Provide leadership across shared services for DSIT and DESNZ and ICS Digital more broadly, embedding a culture of collaboration, user-focus and empowerment.
• Deploy expert stakeholder management across functional Directors (Finance, HR, Digital, Commercial), Chief Operating Officers, Matrix colleagues and UKSBS and UKRI stakeholders.
• Lead teams across current shared service management and Matrix programme for future delivery, ensuring cohesion and maximising opportunities for near-term improvements.
• Be part of the ICS Digital senior leadership team, championing our values and demonstrating to stakeholders the effectiveness and impact of our delivery.
• Lead a team of c.20, securing resources as required to enable programme implementation.

Matrix

• Act as DESNZ and DSIT Departmental Lead for the Matrix programme, a Government Major Programmes Portfolio (GMPP) programme across nine government departments to transform shared services, delivering on government shared services policy.
• Ensure that Matrix strategy, business cases and implementation plans are shaped by departmental input and secure departmental buy-in to collective Matrix delivery, including benefit delivery.
• Be responsible for shaping and implementing the departmental programme across DSIT, DESNZ and ICS with a focus on department change readiness across people, process, data and technology.
• Ensure Arms Length Bodies due to move to Matrix at the same time as Departments (UK Space Agency and Building Digital UK) are appropriately engaged and change ready for Matrix.

Service management

• Maintain effective oversight of Arms Length Body UKSBS, providing support and challenge across the departments’ ownership, sponsorship and client roles.
• Provide policy sponsorship for UKSBS and be responsible for UKSBS ownership support, overseeing the UKSBS ownership group and facilitating decisions across owner functions.
• Ensure effective service management and end user engagement, including across service performance management and change requests, working with functions across multiple clients to prioritise activity. Act as senior user for major change.
• Hold client budgets (c.£10m pa) and ensure strong financial management, working closely with co-owners of UKSBS (the Department for Business and Trade (DBT) and UK Research and Innovation (UKRI).

Skills, experience and qualifications (Essential)

• Clarity and Direction: Demonstrated ability to lead decisively, especially in ambiguous and complex situations.
• Stakeholder Collaboration and Influence: Exceptional skills in engaging and managing stakeholders, adeptly balancing challenge and support through effective collaboration and influence.
• Strong Program Leadership: Proficient in leading cross-functional teams across change, communications, digital, data, and program management.
• People Leadership: Adept at building, empowering, and sustaining successful teams.
• Digital Change Delivery: Proven track record in navigating complexity while successfully delivering digitally enabled change programs.
• Partnership Management: Demonstrated experience in effectively managing partnerships, with the ability to adapt and apply commercial principles within a public ownership model to maximise value.

Desirable

• Shared Services Experience: Substantial previous experience leading and managing shared services.
• Program Management Qualification: Qualification in program management