The GBS Enterprise Services (ES) – Business Operations Services & Solutions (BOS&S) Records Management eArchive role is responsible for providing guidance on Pfizer’s record management obligations, identifying, and leveraging record storage solutions, and defining Pfizer’s records and information management strategy.

RIM Consulting & Technology Engagement

• Engage with internal clients to match Enterprise RIM needs to eRIM offered solutions.
• Partner with internal clients in the implementation of eArchive solutions. Examples include leveraging cost-effective storage and technology solutions based on data type and retention needs.
• Lead the delivery of internal services related to records management.
• Collaborate with internal stakeholders (e.g., business units, IT teams) to understand their RIM service needs and requirements and to ensure that service delivery meet their expectations.

Vendor Relationship Partnership

• Manage and lead engagement with 3rd party vendors in the execution of customer-facing vendor operations relating to RIM activities across the globe.
• Lead the identification of potential suppliers for service delivery operations and ensure that they meet the company’s Sourcing criteria.
• Engage with vendors to measure vendor performance to ensure that they are meeting agreed-upon service levels.

People Management & Development, where applicable

• Lead teams of staff or outsourced vendor to manage and monitor processes supporting records management during business transformation events.
• Oversee training and support to other employees involved in records management processes to ensure that they understand their roles and responsibilities.

Role Responsibilities

• Identifies, establishes, and manages relationships with key stakeholders including close collaboration with the Pfizer’s Digital teams which shares responsibility for electronic archive solutions.
• Establishes and manages Pfizer eArchive Governance program and Committee.
• Identifies, creates, and maintains processes pertaining to the archive and long-term preservation of physical & electronic records in which eRIM acts as the custodian.
• Collaborate with Pfizer’s Digital Migration teams on structured and unstructured data migration approach.
• Point of escalation for 3rd party vendor providing records ingest and retrieval support for Pfizer.
• Maintains ‘archive ready’ standards which determine the minimum metadata required for records of all media types prior to archive.
• Works with internal customers and vendors to establish scope, responsibilities, and costs for non ‘business-as-usual’ record projects.
• Provides record management guidance, training, and support to vendors & customers as needed to support eRIM’s archival services & solutions.
• Act as point of escalation for eRIM records storage vendor issues or concerns.

Technical Skills/ Other Job Skills

• Experience with vendor technology solutions.
• Experience in supporting risk & compliance management.
• Experience in supporting client relationship management, leadership, and customer service in a technological context.
• Track record of performing business partnerships & delivering value to clients.
• Experience performing client expectation management.

Basic Qualifications

• Minimum of bachelor’s degree in business, Computer Science, MIS, or a related discipline.
• 7+ years of experience in given service discipline.
• Prior in-house records management, contract management, vendor management, privacy operations or legal experience.
• Experience of analyzing market research for identification of potential suppliers for service delivery operations.
• Ability to independently develop standardized operating procedures for end-to-end service delivery.
• Ability to collaborate with and influence cross-functional leaders.
• Experience in identifying process improvement opportunities.
• Strong business operations acumen and a bias for action.
• Flexible to changing priorities and comfortable in a fast-paced dynamic environment.
• Strong stakeholder relationship building abilities, negotiation & influencing skills.

Preferred Qualifications

• MBA or master’s degree in strategy, management, or related field is a plus.
• Preferred licenses or certifications: PMP, LEAN, ARMA, IAPP.
• Demonstrated experience with records, information governance, and/or systems integration and migrations.
• Experience in supporting client relationship management, leadership, and customer service in a technological context.
• Track record of performing business partnerships & delivering value to clients.