A London based charity are looking fora Head of HR Shared Services in this newly established role to completely transform the function. The role offers hybrid working.

– Leading and overseeing the HR Shared Services team

– Completely re-invent and improve the overall shared services function from team capability, new ways of working and establishing new processes

– Implementing, reviewing and improving HR processes and procedures

– Lead in the transition from manual to automation

– Manage HR project and initiatives

– Report on HR Performance

– Develop a positive, engaging and high performance team culture

– Work closely with teams members to focus on continuous improvement of HR operations to support the delivery of the organisation’s people priorities

– Oversight of the HR services function, delivering end-to-end employee administration from onboarding, recruitment, systems and data

– Provide day to day oversight of all HR queries in line with SLAs, escalating appropriately and ensuring SLAs are met with the highest levels of customer service

– Experience of improving a shared service function

– Experience of upskilling teams, establishing processes and automation

– Not for profit or charity experience desirable