We are seeking an HR Shared Services Manager for our newly set up Service Delivery Organisation (SDO) in Malaysia.

Team Management

• Lead, coach, and guide team members.
• Monitor and manage HR cases: Ensure cases are assigned and processed within SLA and in compliance, intervene where necessary.
• Case management: Ensure accuracy and review/approve cases or tasks assigned.

Subject Matter Expert

• Provide guidance to team members and act as a point of escalation for complex and critical processing or where particular judgment needs to be applied to achieve a solution.

Operational Excellence

• Review service quality and performance, analyze and identify improvement plans or continuous improvement.

HR Transformation / Project

• Participate in HR projects as part of the HR transformation program, plus ad-hoc in relation to business requirements.

• 8+ years experience in HR Shared Services organization.
• 4+ years managerial experience.
• Able to share knowledge with others in a coaching style that drives performance.
• Able to work towards tight deadlines with high volumes and conflicting demands.
• Responds positively to change and remains focused on aspects that can be influenced.
• Proactive approach, seeking to go the extra mile for the customer within the service model.