As a Senior Manager, Operational Excellence supporting the CME Global Ops Excellence team, you will drive & deliver simplification and continuous improvement (CI) initiatives across functions and foster a CI culture across all the Alcon Global Services centers. This role will support the organization’s objective of driving speed & simplicity in AGS centers by elimination of non-value-added activities and driving standardization within business processes in partnership with desktop automation teams. This role will also develop and sustain a continuous improvement culture.

Process Improvements

• Identify opportunities for service improvement across various functions such as IT, Finance, HR, QA, Clinical R&D, BPA, Procurement, etc., and deploy Lean Six Sigma tools to improve efficiency & effectiveness of processes.
• To lead deployment of CI – Service Management Practice in partnership with Global Continuous Improvement Practice Champion & AGS Centre Heads in the development of a best-in-class continuous improvement strategy and in establishing a continuous improvement monitoring system to identify trends and process variations.
• Partner with Global OPEX AGS focal to align on Lean Six Sigma training content, and session planning for all the AGS centers on CI target setting and deployment plans.
• To design and facilitate process improvement workshops to drive ideas and solutions through other associates.
• Drive AGS CI council by establishing strong governance, metrics, and program dashboards required to keep improvement projects on track across all AGS centers.
• Work with cross-functional teams to put in place toolkits for sustaining the improved process – Change communication, user training decks, and train the trainer sessions.
• Ensure standardization and simplification of processes in line with functional guidelines.

Lean Six Sigma Training & Continuous Improvement Culture Champion

• Conducting Lean Six Sigma training sessions – White / Yellow / Green Belts across various levels in the organization
• Liaison with key business stakeholders and Transformation team to support an ongoing program of change.
• Mentor Process experts across functions in productivity & quality improvement projects.
• Create a learning culture among team members and encourage others along with self to keep updated with industry best practices and updates.

• Education: Bachelor’s degree, master’s in science desirable
• 6-8 years of experience in the shared service industry
• 6-8 years in practicing & deploying continuous improvement culture.
• Lean Six Sigma Black Belt certification.
• Competence required in at least one function across shared services – Finance, HR, Procurement, QA or IT etc.
• Excellent English skills
• Portuguese desirable