Head of Customer Invoice to Cash (Ci2C), Japan has a cross country responsibilities to deliver credit & collection management services to CHC business as per their respective Service Level Agreements.

Credit management

• Assess customer credit risk for new & existing customers
• Implement regular and ad-hoc review of customer credit data
• Contribute to periodic reviews and updates to credit policy and guidelines and credit management operational framework
• Check credit availability and manage blocked sales orders

Collections

• Perform collection activities according to dunning strategies
• Investigate issues and contact customer to solve payment discrepancies
• Escalate issues to CI2C Credit & Revenue Partner
• Manage dispute resolution under Ci2C responsibility
• Support the launch of legal actions
• Review AR aging report to identify and propose corrective actions for overdue
• Produce report on collection / dunning performance activities and propose actions plan

Operation

• Secure invoice booking & revenue recognition, perform AR monthly closing and reporting services to CHC as per their respective Service Level Agreements (SLAs)
• Monitor SD/FI interface and ensure invoices are booked correctly
• Generate & book non-Trade invoices
• Ensure revenue recognition (Trade & non-Trade) and related accounting
• Analyse AR ageing reports, recommend bad debts reserves and post entries
• Participate in month end closure activities: reconcile AR postings with GL, analyse & resolve discrepancies, post adjustment entries
• Prepare month end and ad-hoc reports for revenue and AR analysis
• Contribute to periodic reviews and definition of revenue recognition accounting scheme
• Deliver receivables management and cash application services to CHC as per their respective Service Level Agreements (SLAs)
• Manage incoming payments
• Perform clearing of Accounts Receivables (AR), analyse discrepancies related to unapplied / misapplied receipts or deductions and propose resolution
• Execute securitization program and factoring
• Contribute to business reviews
• Be accountable for the delivery of receivables management, cash application services, invoice booking, revenue recognition and AR monthly closing and reporting services in the region.
• Ensure compliance of processes, transactions and reports with Sanofi policies and guidelines
• Contribute to business reviews
• Supervise and coach AR closing & reporting analysts and cash application analysts:
• Provide expertise and coaching
• Anticipate workload and allocate resources for effective and efficient delivery
• Select and hire employees
• Evaluate employee performance, determine training needs, develop talent
• Address performance issues and make recommendations for personnel actions
• Motivate and reward employees by recommending salary increases, bonuses and promotions

Transversal activities

• Ensure compliance of processes & transactions with central policies & guidelines
• Contribute to business reviews and to updates to credit policy definition
• Build, document and transfer Ci2C Core Model process knowledge (Level 6/7) relating to Credit Management & Collections Management

Continuous improvement

• Identify process improvement opportunities through elimination of redundant activities
• Participate in process automation initiatives and ensure seamless adoption and transition
• Participate in global projects as required

People management:

• Provide expertise and coaching
• Anticipate workload and allocate resources for effective and efficient delivery
• Employee lifecycle management (selection and hiring of employees, onboarding, training, development, career path, termination)
• Evaluate employee performance and conduct performance reviews
• Talent development
• Address performance issues and make recommendations for personnel actions
• Motivate and reward employees

Functional

• Expertise in Order to Cash/Customer Invoice Process processes and activities
• Understand and evaluate financial statements, perform detailed financial analysis and determine credit risk of customers
• Good business acumen
• Strong deductive and analytical skills

Technical

• Computer literate and familiar with accounting applications (knowledge of SAP will be an advantage)
• Knowledge of Microsoft Office and other process/task mining tool

Interpersonal

• Ability to interact with internal and external clients in a professional manner
• Team player, able to work collaboratively transversally and with Ci2C front line teams with an end to end mindset
• Good communication skills
• Attentive to customer needs and feedback

Leadership

• Ability to work independently and take ownership of tasks and processes
• Ability to organize, prioritize and structure the tasks for oneself and direct reports
• Ability to interact with stakeholders in a highly professional manner
• Attentive to detail and works with precision
• Result oriented, delivery driven, change agent
• Leads by example to deliver high quality service, customer satisfaction

Background

• Fluent in Japanese & English
• Graduate degree in accounting or finance
• Experience in Orderf to Cash preferably in an international multicultural environment
• Team supervision in a shared service environment
• Transition experience