The Head of HR Service Line will be responsible for a direct team of global senior managers and overall leadership of ~150 people worldwide.

As Group Service owner

• Own, define and drive the implementation of standard services and systems
• Play an active role in the process process governance, the definition of the respective functional process and translate strategy into tactical plans
• Support the selection of tools, technologies and systems according to architectural requirements and demands with the use of fact-based negotiations
• Oversee the design, development and implementation of process standardization, harmonization, automation, RPA, AI
• Enable change management through design and delivery of prototype tools, with other functions and streams to be used in operations accordingly
• Provide comprehensive expertise for the service areas in line with latest trends in process and technology for operational and local teams

As Service Delivery manager

• Drive GBS priorities and KPI’s and relevant elements of GBS roadmapLeverage existing and innovative technologies and identify digital trends to increase and improve performance and compliance and support growth
• Define, develop and implement the vision and strategy for the Service Area in GBS in line with Global GBS strategy
• Take ownership of work quality of the team to ensure stable operations as well as a smooth transition of the activities into the delivery centers
• Deliver services in accordance with established standard processes
• Assure compliance to the rules and the global compliance requirements accordingly with the level of accuracy defined with the BSA (SLAs)
• Drive operational productivity and efficiency by providing clear and focused direction
• Manage the relationship with key users of the processes, understanding user needs and requirements to continuously improve user experience
• Continuously look for user feedback in order to improve the overall service quality

As Team manager

• Lead multi-location global operations teams responsible for the end-to-end process execution
• Develop exceptional relationships and strong lines of communication across functions and markets leaders, to allow for effective, on-going collaboration and successful execution of deliverables
• Be a role model, lead and coach the GBS team by being a developmental leader, looking for continuously to improve itself/himself/herself
• Build and lead a focused and resilient team, own and drive team’s development
• Lead, motivate and develop a diverse team of managers and/or experts who lead medium – large sized projects and/or teams with the respective profound process and technical knowledge focusing on the customers experience, implement results and ensure sustainability of solution and team
• Attract, retain and develop talent within your Service Line, together with the corresponding BSA and the remaining GBS Leadership team.

As transformator champion

• Be the single point of contact for transformation needs of leaders and provide ongoing communication to sponsors, owners and key stakeholders, to ensure awareness and understanding of objectives, progress and status, in a timely manner
• Possess a deep understanding of the technical/business aspects of the transformations in order to effectively manage deliverables and resources
• Use industry and market benchmarks to identify areas for continuous improvement
• Be highly empathetic to the human side of change and know how to get the broader community onboard with the changes you want to implement

As a GBS leader

• Jointly own the GBS Strategy and the corresponding transformation roadmap
• Together with the GBS leadership team, actively look for synergies across service lines in order to improve performance.
• Jointly own the GBS budget

Education and Experience

• Experience of building and transforming services in a Global Shared Service management environment, including change management, digitisation, automation
• Strong experience in HR processes and service delivery
• In depth understanding of a Global Business Services and end-to-end HR processes
• Experience in process design and process mapping, ideally within Shared Services
• Set high expectation for services level, drive to continually improve innovative and creative within the strategic mindset of extending the coverage of a shared service
• Degree in HR, Management, Business Administration or related areas, or equivalent combinations of educations
• Minimum of 10-15 years of relevant work experience in HR function
• Strong understanding & knowledge of regional and global market landscape
• Team, project and process management experience

Must have skills:

• Strong leadership inspiring team to look at things differently, embark them in a new vision
• Embrace stakeholders in the improvement journey leveraging communication skills
• Delivery focussed
• Ability to provide a clear framework for performance to direct reports/project team
• Ability to coach, guide and manage a team
• Experience in coordinating solution governance (incl. build of enterprise model, functional advice for process content), data for the end-to-end solution and prioritising demand
• Vision and capability to define guidelines for solution build and delivery
• Experience in designing for and improving process quality, process review and compliance
• Pro- active (engaging & impact-oriented) mindset, ability to think end-to-end with a global mindset.
• Ability to be self-directed while working under tight deadlines
• Ability to work in a fast-paced environment with different international cultures
• Strong communication (both written and verbal) and facilitation skills (medium and large groups) especially when interacting with different areas of business
• Be a self aware leader, looking for for further self-improvement areas

Must have language skills:

Fluent in English (both written & spoken)

Ability to speak other languages are a plus