Marsh McLennan is seeking candidates for the following position based in the Kuala Lumpur Office: Manager – Broking Operations

• Responsible for the day-to-day backend processing operations of Broking team in the Shared Services, with specific focus on Placement & Policy Servicing processes.
• To ensure a value-added experience to related operating companies (internal stakeholders) by partnering and influencing them on business and day to day operational issues and expectations.
• To ensure timely delivery of high-quality work to our clients while consistently fulfilling our commitments
• Manage Service Level Agreements (SLAs) for accuracy, productivity, and turnaround time (TAT) in accordance with agreed-upon standards
• Responsible for setting goals for the team

What you need to have:

• Bachelor’s degree in accounting or equivalent
• Minimum of 10 years of work experience, including at least 5 years in a managerial role.
• Experience in operations within the insurance, financial services, or offshore processing organizations, with a proven track record in service delivery.
• Experience in shared service operations or business process outsourcing (BPO), specifically in Placement and Policy Servicing process and dealing with regional and onshore stakeholders.
• Managed a team of 10-15 individuals.

What makes you stand out:

• Experience in transitioning or migrating large processes.
• Experience in working with regional or onshore stakeholders.
• Experience in handling insurance or reinsurance operations, particularly in the Placement and Policy Servicing process.
• Understanding of the insurance, reinsurance, and/or financial services sectors.
• Knowledge of operations management fundamentals and quality tools.