Are you ready to join a global company with a strong mission to improve the quality of life for people around the world through its innovative products? If so, we invite you to consider becoming our next Customer Admin Services Director.

One of the larger administrative organizations within Essity is now having an exciting opening for Customer Admin Services. The position has a great combination of line management responsibilities, tactical operational work and strategic planning and execution. You will be part Global Business Services (GBS) Leadership team.

GBS delivers sustainable business value to Essity and our customers by driving group wide operational efficiencies and compliance control. This global organization supports all Business Units and Global Units within Essity Europe and Americas. GBS is a global and diverse organization with 1,200 employees, located in over +40 countries worldwide.

We’re looking for people who embody our values, not afraid to challenge, innovate, experiment, and move at a fast pace. If this is you, we love to talk!

• As the Customer Admin Services Director, you’ll lead and develop an assigned team within Customer Admin Services. Your responsibilities will include enhancing efficiency, optimizing structure, and fostering a collaborative culture. You’ll play a crucial role in ensuring excellent day-to-day service delivery for the global CAS area by implementing continuous improvement, service management, performance management, and efficient operational processes. Always keeping stakeholders and customers at the center, you’ll engage with them to find effective and efficient solutions.
• You’ll be involved in cross-functional and service area activities, such as implementation of the service management model and new ways of working. Your expertise will contribute to the service management framework and requirements within the tools and automation space. Tracking performance metrics, target settings, and reporting will be essential to ensure services are delivered at the right level.
• Collaborating with Business Units, global and corporate functions, you’ll explore ways to create additional value for the corporation by building and improving end-to-end processes and services. Your role may also involve

• Bachelor’s or Master’s degree in finance, business, or equivalent
• Minimum 10+ years of experience across different business areas. Preferably experience in accounts receivable and customer administration.
• Proven strong leadership and managerial experience in a multi-cultural environment (physical and/or remote)
• Strong stakeholder management capabilities
• Genuine interest in people management
• Proactive and innovative approach
• Flexible and adaptable to change and new systems and ways of working
• Proficient in driving change and engagement
• Excellent communication, collaboration, and interpersonal abilities
• Strategic mindset with a holistic and global perspective
• Familiarity with system/tools such as Office 365, Workday, SAP, or other ERPs is advantageous
• Fluent in verbal and written English; other language skills are a plus