The CCO serves as a relentlessly driven, focused, full-stack commercial leader with responsibility and accountability over all direct sales channels, account management and marketing across AFS’s portfolio of services. The CCO serves as a trusted thought-partner to the CEO and the Chairman to maximize profitability and growth of the company.

SCOPE:

• Serve as a key member of the Executive Leadership Team, defining and driving the commercial path to growth and profitability of the business objectives and the establishment of an effective growth process and infrastructure.
• Maintain the development of the company’s go-to-marketing strategy with an emphasis on achieving market penetration and sales growth across the primary commercial disciplines including but not limited to:
  • Field Sales
  • Inside Sales
  • Account Management
  • Marketing
• Remain tightly coordinated with all P&L owners as well as other Shared Services, particularly Channel Development.
• Author and constantly refine the company’s sales strategy across key market segments to ensure that the companies identifies and optimizes a clear path to aggressive growth.
• Management of the pipeline and ensure timely implementation in concert with P&L owners.
• Bring the company to market with communication tools and techniques as well as the coordinated conveyance of each business unit’s value proposition through a well-trained and accountable sales and account management team.
• Ensure appropriate alignment of the sales team to geographies, products, services, and segments.

DELIVERABLES:

• Live our values.
• Meet or exceed the annual revenue growth and retention plan.
• Leadership from the front; being highly visible with key clients and prospects.
• A high-performing team.
• Accurate, efficient resolutions to escalated customer issues.
• Ongoing mentorship, coaching and encouragement of your team.
• Frequently feedback and discussions with the CEO regarding the function’s strategy, its direction and its quarterly progress and the initiatives that will fuel its success.
• Documented processes and procedures for all areas of responsibility.
• Voluntary teammate turnover in the business of less than 5%.
• Other work as required.

TECHNICAL/FUNCTIONAL SKILLS:

• Translates organizational goals and objectives into actionable plans in coordination with the CEO.
• Prioritizes work to meet multiple deliverables and deadlines.
• Ability to be both a leader and hands-on “doer”.
• Highly analytical and metrics driven.
• Assesses and drives improvement in teammate performance by providing clearly communicated and attainable goals, actionable coaching and maintaining clear, detailed written performance documentation.
• Identifies performance and career development needs in team members and works with the teammate to prepare an effective development plan.
• Serves as an effective subject matter expert to cross-functional teams.
• Market-aware and thinks strategically to find and implement new and better solutions and product offerings.
• Creative problem-solving and negotiating skills.
• Applies process, analytical rigor and quantitative analysis to decision making.
• Demonstrates excellent communication skills, both written and verbal, and communicates clearly in all situations.

Qualifications:

• Current Sales professional with 15+ years of Sales leadership roles, with at least 10 years’ experience of management as a head of Sales.
• Bachelor’s degree Marketing, Business Administration, or Economics. MBA preferred but not required.
• Team player with strong communication, customer service, organizational and interpersonal skills.
• Strong negation and analytical skill.
• Ability to prioritize and work proactively and independently in a fast-paced and dynamic environment.
• Diversity of experience and exposure to a wide range of complex business models.
• Business and operationally oriented.
• Ability to develop and implement systems, tools, and processes increasing business clarity.
• Strong communication and team building skills.
• Must inspire others and maintain a culture of transparency, integrity and honesty in all aspects of your role
• Demonstrated ability (and passion) to thrive in an often chaotic and rapidly-changing startup environment
• Excellent business planning skills.
• Strong organizational skills and the ability to work in a team environment.