Americana is more than just a Brand – we share bonds with every consumer and our food makes its way home to every household.

Operational Management:

• Lead the daily operations of the SSC, ensuring services are delivered efficiently and in accordance with SLAs.
• Monitor and manage workflow to ensure timely and accurate completion of tasks.
• Implement best practices to improve efficiency, effectiveness, and customer satisfaction.

Team Leadership:

• Manage, mentor, and develop a team of SSC professionals.
• Conduct regular performance reviews and provide ongoing feedback and coaching.
• Foster a collaborative and high-performing team culture.

Process Improvement:

• Identify and implement process improvements to streamline operations and enhance service delivery.
• Utilize data analytics to monitor performance metrics and identify areas for improvement.
• Drive automation initiatives to reduce manual processes and improve accuracy.

Stakeholder Management:

• Act as a point of contact for internal customers, addressing and resolving issues promptly.
• Build and maintain strong relationships with key stakeholders to ensure alignment of SSC services with business needs.
• Conduct regular meetings with stakeholders to review performance and gather feedback.

Process Compliance:

• Ensure compliance with company policies, procedures, and regulatory requirements.
• Develop and implement controls to mitigate risks and ensure data security.
• Conduct regular audits and risk assessments to identify and address potential issues.

Academic and professional qualifications:

• Bachelor’s degree in Business Administration, Finance, Human Resources, or a related field. A Master’s degree is preferred.
• Strong leadership and people management skills.
• Excellent communication and interpersonal skills.
• Ability to analyze complex data and make data-driven decisions.
• Proficiency in using ERP systems and other business software.
• Strong understanding of finance, HR, IT, and procurement processes.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving skills and attention to detail.

Preferred Qualifications:

• Six Sigma or Lean certification.
• Experience in implementing automation tools and technologies.
• Knowledge of compliance and regulatory requirements related to shared services.

Experience:

• Minimum of 5 years of experience in shared services operations or a related field.
• Proven experience in managing and developing a team.
• Demonstrated experience in process improvement and project management.