Formlabs is growing explosively on all fronts, and that means we need more operational muscle on our Finance & Global Quote to Cash team. At Formlabs, that means applying attention to detail and good judgment when driving financial operations, while delivering the accurate and timely information required to manage our scaling business.

• Manage a global quote to cash team of 15+ to deliver results while providing amazing customer service and experience. Specific day-to-day team responsibilities include, but not limited to:
  • Customer inbound call & chat support
  • Customer setup & requests (tax exemptions and terms requests)
  • Customer quotes, sales order entry & approval
  • Invoicing, cash collections, and cash application
  • Post sale support including credit memo and return processing
  • Contract registrations & tracking
  • Customer/sales tickets/emails
  • Channel partner case management
  • Accounts Receivable close process & VAT filings
• Keep close working relationships across various functions of the company (Direct/Channel Sales, Customer Fulfillment, Services, and other parts of Finance / Accounting)
• Recruit and onboard an AR team in Budapest including the transition of historical processes and knowledge from the existing team in Berlin
• Successfully combine the sales support team and AR team into one quote to cash team
• Automate and simplify internal processes to achieve target KPIs which include 1) Overall time to process (quote to approval), 2) Quality of data entry (i.e. error rate), and 3) Cost per transaction.
• Provide cross training, coaching, and career development for team members
• Report directly to the Chief Accounting Officer

You

• Highly analytical mind and not afraid to dive deep into the details and solve problems
• Possess sharp business acumen to be able to resolve issues and make good judgment when dealing with ambiguity
• Results driven and customer focused mindset
• Have experience with the quote to cash process in a global organization operating in AMER, EMEA, and APAC
• Can multi-task, prioritize, and work efficiently
• Experience in implementing a Shared Service model including the onboarding of team members
• Experience in working cross functionally with other departments to improve the customer experience by automating and simplifying internal processes
• 10+ years of experience in increasingly broad/complex roles and increasing responsibility in customer service focused roles

Bonus

• Passionate about 3D printing and the tech industry
• Experience at a rapidly growing startup
• Familiarity with NetSuite, Magento, and/or Salesforce
• Advanced Excel skills
• Undergraduate degree or other relevant qualifications and professional development courses