Qashier is looking for an amazing Head of Operations to support our growth! We are a dynamic and fast growing team that is excited about commerce, retail and payments, and the opportunity to transform these industries with data and technology.

• Collaborate with cross-functional teams and headquarters to develop and execute business strategies.
• Design and implement operational policies aligned with the overall business strategy.
• Ensure the onboarding process meets targets and maintains high standards of deliverables.
• Oversee the customer shared services arm, ensuring key metrics are achieved and maintaining high standards of customer experience.
• Manage internal operations to optimize customer retention.
• Be responsible for due diligence key metrics for our payments arm and ensure compliance with all relevant local laws and regulations.
• Supervise and monitor project implementation across the organization.
• Manage local inventory and oversee the supply chain.
• Act as a mentor and motivator for teams, fostering productivity and engagement.
• Utilize data analysis to generate reports on operational performance and provide recommendations for improvement.

• Bachelor’s degree in a related field such as Business, Technology, or Hospitality.
• Minimum of 7 years of experience managing a team.
• Comprehensive understanding of the entire customer experience with a proven track record of achieving results.
• Strong time management skills and the ability to deliver results supported by data.
• Exhibits excellence in attitude, interpersonal skills, and problem-solving.
• Strong understanding of the BIR process.
• Possesses a solid knowledge of network systems, payments, or point-of-sale systems (experience in these areas is advantageous).