The HR Services Delivery Manager is responsible for leading an HR Shared Services team, managing international payroll, general HR admin, first line HR advise and other specific functions. Providing support to local management, while being the sparring partner of HR Business Partners and the HR Centre of Excellence.

• Ensure and manage the accuracy of employee payroll in accordance to company policy and guidelines while ensuring to comply with international legislation.
• Manage vendors and internal processes for employee benefits (i.e. medical insurance, life insurance, pension, etc)
• Support and guide employees on HR enquiries and requests within the HR Shared Services team.
• Execute, follow up and report on HR Service Level Agreements (SLA).
• Manage the on-boarding and off-boarding process of employees.
• Maintain and create HR processes and policies
• Develop and maintain employee handbooks
• Responsible for SLA follow up with regards to integrity of HR data and the accuracy of data in our HRIS systems and other HR related software.
• Working closely with the Hyva Centre of Excellence for functional guidance.
• Manage the administration of HR-related documentation, such as contracts of employment, personal files, etc
• Manage the maintenance of employee files as to ensure accuracy and compliance.
• Managing the administration of employee leave records.
• Working with HR BP’s to have employees follow all HR policies and procedures.
• Creating, managing and reporting on HR Key Performance Indicators.
• Managing the use of the HR ticketing system and first line HR response to employees.
• Responsible for the HR knowledge database regarding international regulations and law.

• Bachelor’s Degree in Degree in accounting, finance, or a related discipline
• 8-10 years of payroll experience in similar positions, supervisory experience in a payroll department required.
• Payroll certifications in EMEA – preferred
• Full proficiency in English is a must.
• Strong understanding of HR processes, systems, and best practices.
• Excellent communication and interpersonal skills, with the ability to build strong relationships across all levels of the organization.
• Experience in implementing HR technology solutions is highly desirable.
• Experience with Workday, process mapping tools, analytics and reporting tools and frameworks
• Ability to lead and manage an internationally diverse workforce
• Must be able to manage and prioritize the work of multiple country payrolls
• Hands on experience in leading teams of HR Coordinators and HR Payroll Specialists.