This position will play a crucial role in driving strategic and tactical initiatives under TDA Transformation; able to identify and initiate transformation programs that that focus in our TDA operating efficiency. A domain guide in process, governance, and operating efficiency. Work with Group / Business / TDA collaborators to ensure strong alignment and successful execution of the initiatives.

• Drive efficiency of IT services, processes and governance model and identifying bottlenecks and excess.
• Defines, drives, and coordinates the development of process improvement initiatives. Leads analysis and process mapping efforts and identifies and prioritizes opportunities for improvement.
• Evaluates prioritizes, recommends and leads improvement opportunities and changes to existing IT services and business alignment.
• Driving uplift in IT operational and execution capability through a deep understanding of levers across the IT landscape to enhance efficiency through enablers such as engineering, automation, cloud-native adoption, IAAC, FinOps, DevOps, Agile, SecOps etc. while balancing the needs of process and effective IT controls
• Experience in defining performance measures and providing continuous feedback on measures (both financial and non-financial) such as SLAs and TATs within IT operations to measure impact of initiatives
• Drive and implement impact initiatives that drive efficiencies through optimization of technologies, and shared services
• Work with other IT SMTs and group office to ensure alignment and best application of group standards and governance control
• Collaborate with IT SMTs and collaborators to ensure effective implementation and adoption of TDA efficiency initiatives, providing guidance and support throughout the project lifecycle.
• Consult with business owners and SMEs on on-going improvements and deliver standard methodology IT operations & processes and provide sustainable & scalable solutions

• University graduate with a minimum of 8 years of relevant experience with people management experience
• Validated experience in leading and handling IT efficiency improvement programs, applying program management methodologies and agile practices.
• Validated experience in leading IT transformation initiatives through process and change management in an enterprise IT
• Self-motivated with the ability to prioritize, meet deadlines, and lead changing priorities.
• Able to work in fast paced and exciting environments
• Creative thinker, proactive, enthusiastic, able to work independently and as a great teammate
• Business knowledge in insurance industry
• Excellent communication, coaching and consultative skills
• Demonstrated understanding of digital transformation trends and technologies, and their application in enhancing operational efficiency and customer experience.
• Strong problem-solving and decision-making abilities, Background in consulting or experience of project delivery will be plus