Our client is a globally recognized organization and due to expansion plans they are currently seeking a Global Head of GBS to be part of the team.

• Create and then lead a Global Business Services organization, pulling into a single service organization operational processes from within the existing Management functions.
• Establish a sound strategy to deliver high quality business services at market competitive cost and performance levels
• Drive the delivery of higher quality service levels supported by a culture of continuous improvement
• Reduce overall cost of service and improve service capabilities, leveraging company scale, fit for purpose business processes, quality management processes (such as LEAN), standard IT solutions and a rigorous management system
• Establish the operating model of the GBS, including putting in place the organization, processes, systems, and talent model required to support the GBS concept
• Prepare a project plan for these lead processes including case for change, change management, communication, staffing, investments, timeline etc.
• Hire, coach and develop appropriate team to execute on GBS strategy
• Launch the GBS organization within the company and drive to success
• Establish the base platform for the GBS to succeed and gradually expand scope to deliver on its charter as the GBS concept.
• Drive the global change program to develop a high performing team and transform the culture to be focused on quality and continuous improvement
• Be accountable for a high performing relationship with supplier(s) and evolving the relationship to a strategic partnership

• University Degree – Masters Preferred
• 10+ years working experience, ideally with prior experience of working in a shared services environment
• Process & Business acumen for the benefit of simplifying complexity and streamlining administrative processes
• Transformational skills including demonstrated ability to improve processes and change ways of working, attitudes and behaviors
• A passion for continuous improvement
• Strong networking and influencing skills, both at a senior executive and operational level