The Manager of Shared Services is responsible for implementing strategies, managing staff, and continuously improving processes to enhance patient experience, satisfaction, and operational efficiency.This position is responsible for traditional administrative support, including front office and back office management, through the leadership of the virtual call center, support services teams, and provider medical assistant team. Through your efforts, you will help patients receive the healthcare they deserve by providing them with personalized and coordinated care.

• Willing and able to work Monday-Friday 8:30am-5:00pm in Pacific Time Zone, with the possibility of afternoons, evenings, and/or Saturday mornings
• Team Management: Accountable for the day-to-day management and supervision of ancillary service teams: Provider Medical Assistants, Patient Services, and Support Services under the shared services umbrella: including staffing, workforce management, and department goal achievement
• Quality Assurance: Implement and manage quality assurance programs to enhance the patient experience and optimize outcomes
• Data Analysis: Utilize data and reporting tools to drive continuous process improvement within the department
• Cross-Functional Collaboration: Collaborate with other department leaders to foster cross-functional cooperation and achieve organizational goals
• Culture and SOPs: Exemplify company culture and values while implementing standard operating procedures and workflows for the department
• Adhere to and reinforce company policies and guidelines within the team
• Promote efficient use of resources and innovative solutions
• Uphold the highest standards of confidentiality and HIPAA compliance
• Foster a culture of compassionate communication and professionalism
• Other duties may be assigned

• Bachelor’s degree in a related field, or equivalent combination of education and experience
• Current CMA/CCMA certification issued by a recognized group
• Proven, experienced healthcare management professional in fast-paced practice environment
• 5-8+ years of relevant experience in the areas of:
  • Front office and back office practice management
  • Call center operations
  • Patient experience
• Proficient in Salesforce and Google Suite applications
• Superior organizational skills to orchestrate internal and external meetings driving outcomes
• Strong adaptability to work collaboratively and cross-functionally
• Excellent oral and written skills
• Self-directed, entrepreneurial leader with the flexibility and tenacity to thrive in a fast-paced,high-growth, dynamic environment
• Ability to work remotely with excellent connectivity and flexibility

Essential Organizational duties:

• Always works within the policies and guidelines of the organization
• Effectively demonstrate positive communication skills (verbal, non-verbal, written) with various departments within the company
• Ability to work proficiently and effectively in a timely manner
• Ability to work independently and in a highly collaborative role
• Ability to function within a high/fast-paced environment