Senior Manager
IT Services and IT Consulting
N/A
Workforce Services Manager
Accenture
Mandaluyong
1 year ago
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- Overall management of the WFM AP and QA cost structure and budget
- To support the Command Center leads for sales and RFP responses & responsible for supporting the sales process by assisting with development of sales material, quotes, demos and tours
- Responsible for looking for opportunities to expand the WFM AP and QA service offering into additional contracts
- Responsible for delivery on all contracts / SLAs
- Focus on driving down cost to serve and looking for opportunities to expand the shared services model
- Drive industrialization of BST across all contracts
- 12 years overall experience with at least 5 years in leadership capacity (managers as direct reports) – (BPO or non-BPO)
- Well-rounded in all WFM aspects (RTA, Forecasting, Scheduling, Capacity Planning)
- For Forecasting, Scheduling, Capacity Planning – must be able to do it manually AND with a tool and create from scratch as well
- Stakeholder Management, Financials, experience in handling multiple projects simultaneously
Salary
$
Ranks
Responsibility
Scope
-
Workplace
-
Level
N-3
Travel
0%
Date Added
07-03-2024