The Senior Manager of Shared Service Payroll is responsible for leading and managing the payroll function across the organization, for Canada and US for more then 100 divisions and over 44,000 employees. Ensuring the smooth and efficient delivery of shared services across various departments or business units, they will collaborate with HR, Finance, and other departments.

• Develop and implement strategies to improve the efficiency and effectiveness of shared services operations.
• Provide leadership and guidance in aligning shared services initiatives with business goals and objectives.
• Drive continuous improvement and best practices to optimize processes and enhance service delivery, including adoption of leading practices
• Oversee the day-to-day operations of shared services, ensuring service level agreements (SLAs) are met or exceeded.
• Monitor key performance indicators (KPIs) and analyze data to identify areas for improvement and implement corrective actions.
• Establish metrics and benchmarks to measure performance, quality, and customer satisfaction.
• Develop and maintain standardized procedures and policies to streamline operations and ensure compliance.
• Build and lead a high-performing team, providing coaching, mentoring, and professional development opportunities.
• Collaborate with key stakeholders/teams across departments or business units to understand their needs and requirements.
• Engage in regular communication and build strong relationships to ensure effective delivery of shared services.
• Manage and resolve any issues or concerns raised by stakeholders in a timely and satisfactory manner
• Develop and manage the budget for the shared services department, optimizing resource allocation and cost-effectiveness.
• Identify and implement cost-saving measures without compromising service quality.
• Proactively assess and plan for future resource needs based on business growth and expansion.

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field. A relevant master’s degree or professional certifications (e.g., Certified Payroll Professional) is a plus.
• Minimum of 8 years of relevant experience in payroll, with at least 5 years in a leadership or managerial role.
• Strong knowledge of payroll laws, regulations, and compliance requirements.
• Experience in managing payroll operations using various HRIS or payroll systems.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong leadership, communication, and interpersonal skills.
• Ability to prioritize tasks, meet deadlines, and adapt to changing priorities.
• Attention to detail and accuracy, with a high level of confidentiality and integrity.