The Director of the Human Resources Service Center position is integral to the success of the Human Resources organization and will oversee all aspects of acquisition integration, benefits, payroll, HRIS, compliance and compensation within the organization.

• Provide integration support and alignment for new acquisitions while ensuring seamless transition of benefits policies and HRIS during the acquisition
• Oversee all aspects of benefit plan administration including health, dental, vision and retirement plans (DB & DC)
• Oversee management of leave programs in addition to Life/AD&D/STD and LTD policies
• Supervise payroll processing function to ensure accuracy and timeliness of payroll activities, including timekeeping, wage calculations and benefit deductions
• Lead strategic planning and optimization of HRIS to ensure alignment with organizational goals and implementations
• Design and implement an integrated service center strategy. Ensure the execution of consistent and legally sound processes. Partner with other Human Resources functions to ensure alignment and integration of strategies
• Develop KPIs and monitor service level agreements with key stakeholders. Ensures maintenance of all HR data; ensures integrity and accuracy of database through regular system audits
• Oversee and coordinate the day-to-day services and operations of the service center, ensuring compliance with all NSI Industries policies, procedures, regulations and standards of practice
• Continuously review and evaluate internal operating processes, systems and procedures for effectiveness, efficiency and responsiveness to customer requirements
• Develops and implements changes and enhancements as appropriate, collaborating with local HR Teams, business partners, customers and vendors to ensure delivery of high levels of service and customer satisfaction
• Proactively seek opportunities to implement innovative and creative methods to help drive a more advanced, efficient and cost-effective shared service center process which aligns with organizational goals. Stay up to date on trends and developments, constantly research and use best practices of similar and successful organizations as benchmarks
• Identify and evaluate state of the art technologies and practices to optimize self-service and to continually drive down inquiry volume to the local HR Teams and the Service Center
• Use a broad range of measurements to monitor, analyze and plan improvements to the performance of the HR Service Center
• Ensure sunsetting plans are closed and compliance requirements are meet.
• Stay abreast of regulatory changes and ensure company compliance (EEO, Wage & Hour, etc.)
• Establishing internal metrics, external metrics, trends, areas of concentration to ultimately create a best in class Service Center. Provide recommendations and implement action plans
• Perform human resources responsibilities for performance evaluations, compensation changes, resolution of employee concerns
• Manage audits and develop policies and processes while providing guidance for compliance related issues
• Understand and able to do government (compliance) filings (ACA, 5500s, PBGC, etc.)
• Develop and implement compensation strategies to attract and retain top talent. Conduct salary surveys and benchmarking to ensure alignment
• Ensure a positive working relationship within the service center team and with customers by frequently communicating and soliciting feedback and measuring customer satisfaction.
• Works with HR leadership to assist in the development of policies, procedures, and enhancements to the delivery of services, and operations of the HR organization. Ensures consistent implementation of system service initiative and programs while maintaining regulatory compliance
• Perform other duties as assigned

• Bachelor’s degree in human resources, business administration, organizational development
• Minimum of 8 years of supervisory experience in successfully leading and mentoring staff on human resources policies, procedures, processes, laws and regulations
• Must possess strong analytical skills and proficiency in Microsoft Office, HRIS, knowledge management, and records management tools
• Ability to perform extensive data analysis, troubleshooting and creative problem resolution, including diagnostics and streamlining
• Strong verbal and written communication skills with ability to interface with all levels of the organization, influence decision makers and set and manage expectations
• Advanced knowledge of state and federal laws and regulations that influence HR
• Knowledge of HR functions such as compensation, benefits, retirement plans (401k), payroll and HRIS
• Proven ability to meet deadlines, prioritize demands and solve problems creatively. – Demonstrated project management skills
• Must be detail oriented and quality focused
• Must be results Oriented with demonstrated follow-through with simultaneous and sometimes conflicting goals