The Director of PMO Services will be instrumental in guiding the PMO, affirming our commitment to rigorous project management standards and strategic alignment with organizational goals. This role encompasses the oversight of project management practices and the leadership of a shared services model, offering project management and associated standards support across the business. You will ensure that project delivery is efficient, projects align with strategic objectives, and outcomes meet ClearCaptions’ high standards .

This is a Remote/Work from Home position reporting to the VP, Strategy Execution

• Craft and uphold project management methodologies, standards, and tools across ClearCaptions, ensuring consistency and excellence in project delivery.
• Direct and evolve the PMO’s shared services model, providing top-tier project management resources, including project managers and analysts, to various business units.
• Lead, mentor, and expand the PMO team, fostering a culture of high performance, continuous learning, and strategic project execution.
• Strategically allocate resources and prioritize projects, aligning with ClearCaptions’ strategic goals and maximizing organizational value.
• Monitor and communicate project progress, risks, and outcomes to executive leadership, ensuring transparency and proactive management of potential issues.
• Cultivate strong relationships with key stakeholders, facilitating collaboration and alignment on project goals and strategies.
• Champion project management best practices and continuous improvement, enhancing the project management capability across the organization.
• Facilitate post-project evaluations, integrating lessons learned into future project planning and PMO practices
• Take an active talent management approach to onboard, mentor and inspire a diverse, highly engaged, and skilled team. Continually upgrade talent through timely talent management, development, succession planning and recruitment.

The kind of people we look for:

• Versatile people who thrive on variety and challenge
• Excited about working in a fast-paced environment .
• Innate problem solvers who want to grow in a flexible, collaborative culture .
• Takes initiative, pushes boundaries, motivated to innovate .
• Talented individuals with a growth mindset who want to use their learning and relationship-building skills .
• Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality .

Qualifications:

• Bachelor’s or Master’s degree in Business Administration, Project Management, or related field, with advanced education preferred.
• Over 10 years of experience in project management within a leadership role, ideally within a PMO as a Director or similar.
• Comprehensive knowledge of project, program, and portfolio management methodologies.
• Demonstrated leadership skills with a track record of developing high-performing project management teams.
• Strong stakeholder management, communication, and interpersonal skills.
• Proficiency in project management software and tools.
• Respectful and outstanding leadership skills that motivate colleagues to focus their energy on achieving business goals.
• Ability to plan and manage at both strategic and tactical operational levels. Works to achieve goals while overcoming obstacles and/or planning for contingencies.
• Strong analytical, planning and budgeting skills. Ability to influence others.
• Excellent verbal and written communication skills, presentation, and problem-solving skills.
• Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
• Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.
• Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
• Willingness and ability to work flexible hours and travel (up to 5%); will include some overnight