As a Service Unit Manager you will lead and develop a team in the area of Global Mobility Service Unit reporting to the Head of HR service line.

Manage Entity & Staff

• Define, review and update the Service Unit vision and strategy – to drive the modernization and simplification of the process, harmonizing the process while reducing risk and complexity
• Set priorities for the Service unit in line with overall Group ambition
• Define and/or Review the roadmap to drive the Service Unit transformation with the team, identifying resources, costs
• Manage Service Unit budget and plans adapting costs and organization to the top down requirements, with process initiatives and adjustments
• Decide on staffing and hiring in agreement with superior management
• Manage succession plans and facilitate the growth of all team members through learning and career development.
• Cascade down information to his/her entity (understandable, relevant, timely)
• Act as a change agent and promote spirit of accountability and compliance within the team

Manage performance

• Be accountable for global mobility services delivered, performance improvement and internal controls
• Manage significant escalation and ensure root cause resolution in case of service failure or escalation
• Drive individual and team performance

Manage stakeholders and external vendors

• Collaborate with other Service Lines and BSA on alignment of strategy, roadmap, talent management and opportunities for improvement.
• Promote collaboration with the main stakeholders in order to improve the insights, compliance and service level
• Collaborate with IT team to implement new tools
• Work closely with external vendors to ensure exceptional service and user experience to employees and maximize cost efficiencies.

Ensure compliance with local & Group policy

• Ensure the application of Group standards for the entire set of activities managed by the Service Unit
• Continuously adapt the process in order to cover any change which might occur in the Service Unit activities perimeter, internal (e.g. ERP changes, new procedures) or external (e.g. legislation) to streamline and improve mobility processes globally.
• Service Ownership (optional depending of domain)
• Ensure that the vision and strategic direction of the service delivery model is linked to Syensqo strategy
• Design, improve and document services/processes to achieve business and users objectives in the most efficient and compliant way
• Contribute to Global Mobility Group policies and compliance rules definition
• Define Service Level Agreement and related KPIs to reach user needs and best-in-class ambition
• Benchmark to ensure alignment with World Class organization, process optimization and best practices
• Define the best make & buy approach and select the required external services to support the process
• Drive collaboration and process change management between all functions and businesses
• Provide guidance and make recommendations within policy
• Partner and work collaboratively on complex employee situations and resolutions to complex files
• Unlock cross-functional synergies, new capabilities, technology, efficiencies to achieve new savings
• Ensure prioritization on projects and Continuous Improvement initiatives to leverage the resources
• Define Internal controls
• Contribute to global BCP definition and implementation

Education And Experience

• Minimum of 8 years experience in the relevant domain
• Experience in managing a diverse team, in different locations
• Experience in managing vendors
• Experience in the areas of customer service, process management & optimization is also helpful.

Must have skills

• You have relevant experience in global mobility and a very good working knowledge and understanding of personal Tax matters , social security and immigrations, to be able to advise the business and exchange with the tax provider, payroll and other providers.
• Proven leadership and people management skills
• Proven experience in vendors management and budget management
• Great sense of initiative, good communicator and capacity for «deep dive »analysis. You are able to think of out the box to support the business needs while ensuring full compliance with regulations.
• You are used to working in a challenging environment, managing expectations, and are stress resistant. You have the ability to work cross-time zones in a globally distributed team environment with an open and constructive attitude to interact with multiple stakeholders. including the HR Strategic business partners.
• Have a strategic mindset with an operational attitude and a clear understanding of «how to best operate a GBS global shared services organization» in full compliance and .
• Process and technical skills to be able to partner with process managers, experts and IT specialists to fix operating issues with good interpersonal skills.
• Passionately Coach People to Their Potential /Lead with Purpose, Heart and Mind: Excellent people management and development skills
• Change management experience and capability to embark people into a transformation
• Proven track record of effectively influencing and navigating across organizational boundaries and building strong partnerships that produce desired results
• Make it Happen : high standards of excellence and a strong sense of personal accountability
• Natural customer service orientation
• Strong analytical and problem-solving skills.
• SAP experience in the domain
• Fluency in English (written and spoken)

Nice To Have Skills

• Employment law, global payroll experience, compensation and benefits and cost projection