The Manager, Terminal Shared Services is a key member of the administration team responsible for the implementation and leading the Terminal Shared Services function.

• Manage administrative functions that get transitioned into Shared Services
• Analyse processes to improve effectiveness.
• Work closely with terminal staff to provide timely turnarounds.
• Escalate issues within established guidelines to ensure timely processing.
• Work closely and provide feedback to internal departments to ensure accuracy.
• Multitask and prioritize in a deadline driven environment; appropriate sense of urgency.
• Other related duties as may be required.

• Post-secondary education in business administration or related field, an asset.
• A suitable combination of education and experience may be considered.
• 10-year experience in a billing department, transportation, or related field
• 5 years supervisory experience in a quickly changing environment.
• Change management experience would be an asset
• Previous project management experience would be beneficial.
• Experience in, or exposure to complex supply chain management methodologies
• Communication skills – advanced
• Computer skills – accuracy, MS products, Oracle, TruckMate, web-based programs
• Demonstrated customer relationship skills
• Strong conflict resolution skills
• Detail-orientated with the ability to work accurately in a high-volume, fast-paced environment.
• Ability to champion business needs collaboratively to colleagues
• Results focused.
• English and French
• Able to work with little supervision.
• Manage team of administration staff that are in multiple locations