DEKRA has been working for safety for almost 100 years: The German Motor Vehicle Inspection Association eV, founded in Berlin in 1925, has become one of the world’s leading expert organizations.

• You are responsible for the Contact Center area within HR Operations GSA (Germany, Switzerland, Austria); the area is responsible for customer support (e.g. employees, applicants, etc.)
• You will assume the professional and disciplinary management of the assigned employees in the Contact Center area (Customer Service, HR Advisor)
• In addition, you will be responsible for managing and coordinating local or regional HR services to ensure risk management and compliance as well as operational excellence
• The responsibility for providing excellent processes and the continuous development of the processes is also your area of ​​responsibility
• The role acts locally or regionally, but at the same time ensures that the activities can be transferred to the global context
• In addition, you will work with the other regional HR Operations units in the provision of services that are provided at the local or regional level
• You will also be responsible for working closely with HR Business Partners and CoEs and providing feedback on HR policies, processes and programs
• You will be involved in the development and implementation of further education and training measures for HR Operations
• Furthermore, you promote innovation / positive changes and live the service idea

• Completed studies in human resources, business administration or comparable course of study
• Several years of experience in HR or a Shared Service Centre (SSC) environment
• Management experience required
• Experience in the relevant field is required (e.g. in the area of ​​managing a team of HR staff / business partners, in a call center or similar)
• Experience with HR IT systems and legal regulations
• Lean Management/ Lean Admin/ Six Sigma or similar training is an advantage
• Very good knowledge of German and good knowledge of English required