Do you have the ability to provide inspirational and inclusive direction and leadership, motivating teams to deliver

Have you got exceptional numerical and analytical skills?

If so, come and join our team here at EDF as a Senior Manager of Onboarding and Billing!

As the Senior Manager of Onboarding & Billing you will be part of the Core Services & Metering Leadership team and therefore responsible for generating and protecting EBS’s revenue. The team is a shared service provider to other parts of EBS, meaning success depends on combining a crisp understanding of stakeholder expectation with your own views of what the team needs to deliver industry-leading customer experiences.

You are responsible for building and maintaining a highly skilled, high performing team of operational and process/data/tech professionals that work hybrid and across geographies. You will ensure your teams deliver against stretching and competitive service & operational targets. You have unwavering focus on providing the team with clear purpose, wellbeing and autonomy and promote a culture of collaboration, achievement and continuous improvement.

• In this role, you will be accountable for delivering supply customers with a high-quality onboarding to billing experience. This is mainly facilitated through our Oracle Customer to Meter (C2M) application which you will be responsible for using and maintaining in a compliant and fitting way.
• You’ll need to have a detailed understanding of the application and the wider IT landscape and be able to understand the data architecture and data landscape in detail as a key enabler for correct operational outcomes.
• You will be driving continuous improvement, innovation and optimize efficiency, promoting advanced analytics and intelligent automation to be used in the operation. This focusses on areas like monitoring and alerting, intelligent identification of next-best-actions and automated exception handling.
• You’ll be setting stretching but achievable long-term objectives, whilst delivering performance and managing expectations in the short term. You will manage and control expenditure, by operating within and charging for services in accordance with budgetary targets.
• Finally, as a member of the EBS leadership community you will be key in supporting Peers, Senior Leadership and Stakeholders to gain & retain competitive advantage and deliver with excellence. You will report to the Head of Core Services & Metering.

People

• Strong belief in empowering teams, fostering local decision-making and coaching your teams be successful
• An excellent bridge-builder with clear communication skills, a collaborative mindset & strong stakeholder management (incl. building and maintaining effective partner and customer relationships)
• Strong focus on delivering the right employee experience, as a prerequisite to delivering the right customer experience

Operations

• Driven to deliver the best possible customer experience and operational results
• Confident operations manager, with logical mind, clear communication and ease to prioritise
• Operational excellence and efficient growth mindset
• Extensive experience and proven delivery in managing data-driven operations services in a highly regulated environment

Technical

• Strong knowledge of Business energy supply
• A deep understanding of data, advanced analytics (including AI) and reporting/visualisation solutions
• A deep understanding of (intelligent) automation

General leadership

• An education to degree level or a demonstration of ability to the same level delivered in a working environment
• Strong planning and organizational skills, able to translate business strategies into clear objectives, plans and team priorities.
• High attention to detail
• Ability to innovate, think laterally and tackle new areas of business risk
• Demonstrable resilience and ability to lead large teams of people through periods of rapid change