As our next Director, Operations Strategy and Enablement (OSE), you are looking for more than just a job—you’re looking for an organization whose mission aligns with your values. You are eager to lead a high-functioning OSE team focused on accelerating the broader Operations team’s ability to meet its mission through strategy, alignment, and execution.

• Team leadership Carry out the vision for Operations Strategy & Enablement; Develop criteria against which your team’s work is prioritized in alignment with Operations and organizational objectives; Set ambitious quarterly objectives and key results (OKRs), and track progress against them.
• Data Strategy Lead team strategy on the use of data to understand gaps and opportunities in their work; set meaningful goals; measure and report on impact.
• Project Management / Special Projects Lead the team’s largest and/or most complex projects and initiatives (e.g. leading operational expansion into new markets), from product enhancements to policy explorations to significant process overhauls.
• Coordination Design and implement annual and quarterly management of transparent goals and progress across Operations; Ensure alignment of goals and priorities across Operations; Lead segments of the annual planning process for Operations.
• Shared Services Drive a culture on Operations of making data-driven decisions, and lead the team that will support data needs; Own the Operations team’s management of product changes and bugs, administration of knowledge management, including decision logs and staff onboarding/training.

• A minimum of 7-10 years of professional work experience, with at least five years in technology-based product development
• An ability to balance the needs of diverse stakeholders and understand their perspectives from both the 30,000-foot and on-the-ground views
• A strong understanding of the product management lifecycle for technology-based products
• Exceptional project management skills, with a track record of setting objectives and developing backwards plans involving multiple stakeholders and competing priorities
• Excellent communication skills, with a focus on clarity and concision
• Exceptional relationship and trust-building skills, both internally and externally, with the ability to build positive relationships at all organizational levels and with a diverse group of stakeholders
• A track record of taking the initiative, taking on new challenges, and building a culture of learning on teams
• An organized and agile approach to work, with excellent prioritization skills, and an ability to balance multiple deliverables across multiple projects
• Curious, creative, and user-focused
• A commitment to advancing racial equity and centering the perspectives of those most impacted in decision-making
• A proven ability to use data to improve processes and metrics
• Experience with business intelligence and data analytics tools is a plus
• Written and/or spoken Spanish skills are a plus