Our key customer is a not-for-profit organisation that keeps going from strength to strength – which includes an exciting period of further growth, change and transformation.

With a culture centred around performance, collaboration, wellbeing, challenging the status quo – as well as bringing your ‘whole self’ to work – you’ll be joining an organisation and a team that are embarking on an exciting journey.

Although leading the entire people operations team from strategic level, your immediate key focus of attention will be;

• To lead and develop a more finely tuned shared services, systems & data, and employee relations function in the short to medium term, to develop stronger foundations to support the partnering stream in delivering more commercial initiatives at a further strategic level
• You will also be required to conduct an immediate gap analysis of the HRIS & payroll system – and decide to either enhance the incumbent systems capabilities, or decided to procure and implement a new system
• Policy: overhaul and / or develop new policies that reflect a commercial approach, yet supports a progressive line to DE&I and lived experience
• Process: significant process improvement to support new systems and drive a stronger self-service and automation model

Medium to long term you will;

• People advisory / employee relations: drive a more strategic and partnering approach to developing a stronger manager toolkit and colleague experience to drive down average casework load
• Talent acquisition: develop a more strategic approach to senior / exec hires, and look to improve contingency hires process to drive down agency hire cost
• Develop stronger suites of data and analytics for key stakeholders
• Thought leadership: Supporting the divisional managers of Talent Acquisition and Reward to understand the strategic vision of the people strategy and ensure that the short-, medium- and long-term delivery aligns with that vision
• Leadership, people development and mentoring; leading a collaborative function that supports the growth and development of its own people to enhance the service to the wider business

To be considered for this Head of People Operations & Services role, you will have proven experience within a strategic capacity, which has supported businesses / organisations to achieve their strategic goals.You will;

• Have a toolkit in all thing’s HR services (including payroll), employee relations, systems and data
• Experience of leading a function that delivers to a high volume ER casework load, of up to 300 to 400 at any time
• Experience and a keen understanding of People technology – with experience of developing incumbent systems, procuring and implementing new systems, and an ability to decipher and use data to design and shape strategy and projects is key
• Experience of leading a payroll team that delivers on complex and variable payroll runs
• Experience of developing an ‘inclusion first’ policy agenda that supports colleagues with lived experience

You will ideally have;

• Experience of leading a talent acquisition team
• Experience of leading a reward / compensation & benefits team
• Demonstrable experience and a passion for all things diversity, equity, inclusion & belonging