For more than 60 years, Aleron (formerly Superior Group) companies have furthered their vision of connecting people and business in ways that change lives. The Aleron family of brands delivers complementary service offerings aimed at making our successful customers’ organizations even stronger. We do this with thoughtful strategy, proactive collaboration, and a dedication to agile innovation.

• Provides direction, guidance, and development to a team of 1000+ India employees accountable SLA/KPI performance for the delivery of global shared services processes that supports multiple U.S. based market teams and business units. The senior leader will also ensure the quality, efficiency, effectiveness, retention, and compliance of the service delivery teams.
• Responsible for large-scale operational planning, managing people including multiple onsite leaders, service, and operations, and partnering with director-level and executive colleagues to deliver and drive the global growth strategy. Candidates must be capable of analysing complex internal and industry data to create data-driven strategies and processes to optimize profitability as well as client satisfaction and retention.

• Candidates must also be capable of executing complex strategies and leading largescale teams/projects to ensure the end-to-end client experience is integrated with field, compliance, and centralized operations functions.
• Complex problem-solving skills as well as continuous process improvement and change management skills, including leading adaptation of technologies, are critical to effectively support and optimize the service model.