As a Senior Value Improvement Lead, you will drive delivery of the value improvement strategy across the Global Business Services organization, manage stakeholder relationships, facilitate value improvement governance activities & trainings, as well as manage process improvement events across the organization.

• Own stakeholder relationship management across organization, inclusive of governance council facilitation, regular connection with GBS leadership stakeholders, and frequent organization pulse connections to ensure program is delivering to strategy goals.
• Define, in partnership with CIDO Strategy & Operations Value Management Capability Owner, strategy roadmap and own delivery of outputs and performance metrics.
• Lead project manager for delivery of global value improvement events across organization.
• Partner with VIP Champions and Service Delivery teams to establish a strong pipeline of value improvement projects to drive the GBS global value improvement strategy and achieve operating income goals.
• Facilitate best in class Value Improvement, Lean, Lean Business Process (LBP), and VIP training for employees at all levels.
• Facilitate or participate in kaizen\ideation events to target key enterprise improvements to drive strategic business priorities.
• Act as a change steward by encouraging and adopting new ways of looking at problems, processes, and solutions.
• Make continuous improvement recommendations, lead, oversee and influence others, in the continued improvements.

• BS/BA Degree in related field and/or equivalent experience.
• 10+ years overall business experience.
• 5+ years of Process Improvement/ Lean related experience, Facilitative role, or project management.
• Demonstrated ability to build strategic partnerships to shape, establish, communicate, and engage teams.
• Proven results applying project management and/or lean tools and methodologies in enterprise-wide and transactional environments.
• Proven adaptability, comfortable with change and with a demonstrated ability to react and respond to a fast-changing environment.
• Create a sense of energy, excitement, and personal commitment to the organization by empowering others, rewarding, and celebrating superior performance, and creating an inclusive workplace across global locations.
• Demonstrated high degree of integrity, professionalism, and the ability to establish credibility.
• High sense of urgency and commitment to execution.
• Works effectively under minimal supervision, with the courage to make decisions, take ownership and hold oneself accountable to results and works well under strict deadlines.
• Self-starter and entrepreneurial/consultant mindset.
• Excellent communication skills, both verbal and written.
• Excellent knowledge of Microsoft suites (MS Project, MS Teams, SharePoint, Excel, PowerPoint, Word, etc.).
• Work Mode: Hybrid (3 days per week at office location).

Preferred Qualifications

• Experience facilitating training/learning sessions.
• Experience with agile project management.
• Entry level knowledge and/or capabilities working with Tableau and/or MS Power Platforms (i.e. PowerApps, PowerBI, etc.).
• Entry level analytical capabilities skills to derive insights and make recommendations
• Global Enterprise or Shared Services experience.