This role is for the Senior Manager, Head of KYC as part of the Financial Crimes Compliance Services (FCCS) reporting directly to the Head of Financial Crimes Compliance Services. The Financial Crimes Compliance Services team, operations in a shared services model, providing compliance advisory and operations services for all Coinbase regulated entities. In this role, you will be responsible for the policy, strategy, and program execution for KYC globally. You will serve as the subject matter expert and escalation point for KYC globally.

• Drive the strategic direction of the Global KYC program end to end including policy, program implementation, and advisory support
• Provide oversight of First Line KYC functions
• Serve as the lead in working with various lines of business, Financial Crimes Compliance, Global Sanctions and internal business stakeholders, in interpreting and implementing all aspects of the Global KYC Program, including, but not limited to, interim processes (where required), design and execution on enterprise-wide strategic solutions
• Oversight of KYC issue management and resolution, inclusive of advisory on corrective actions and systemic enhancements
• Act as point of escalation for KYC/Onboarding Managers,  associates, and cross functional teams on matters related to client risk
• Work closely with AML and KYC team members to define scope, engage stakeholders, and drive execution of key initiatives
• Serve as the Directly Responsible Individual (DRI) for preparing regulatory reporting and correspondence responsive to KYC regulatory inquiries
• Work with sales, coverage, account managers, customer experience operations, product and engineering teams to design and implement various KYC project initiatives including new product and jurisdiction launches
• Provide senior management and executive level reporting on KPIs and KYC Program health
• Be comfortable with operating in ambiguity and adapting to changing priorities
• Manage a team of high performing KYC professionals across second line compliance operations and program design

What we look for in you:

• 10+ years of prior experience in managing, designing, and implementing KYC program for a financial institution, preferably with digital assets and/or fintech experience;
• Detailed knowledge of global anti-money laundering, counter-terrorist financing, and sanctions risks and regulations (e.g., BSA, 4MLD, FinCEN CDD Rule, OFAC Sanctions, USA PATRIOT Act, etc.)
• Strong leadership, relationship management skills, and project management experience;
• Exceptional analytical skills;
• Strong communication skills and presence: ability to interface with internal and external teams;
• Work in a cross-functional and matrixed environment
• Highly organized with meticulous attention to detail
• Strong leadership and strategic thinking

Nice to haves:

• Prior experience at a FinTech is a plus
• Knowledge of the cryptocurrency industry