As SVP, PH Delivery Head Philippines, you will be responsible for providing strategic leadership and direction to our organization, ensuring effective management of resources, and achieving business objectives managing Operations and Operations Support with oversight of the Shared Services functions. You will work closely with department heads and senior management to develop and implement strategies, policies, and initiatives that support our mission and vision.

• Overall: Run our business daily operations including team management, P&L management, developing sales strategy, services operations, continue to grow the business in Philippines.
• Strategic Leadership: Formulate and implement business strategies to enhance revenue growth and improve profitability in the Philippines market.
• P&L Management: Take responsibility for the financial performance of the region, including monthly P&L management, annual budgeting, forecasting, and cost management.
• Team Leadership: Lead, inspire, and develop a high-performing team, fostering a positive and collaborative work environment across different Operations and Shared Services functions.
• Operations Oversight: Oversee operations, ensuring efficiency, quality, and compliance with company standards and local regulations. Continue to enhance business operation systems for best business efficiency. Manage daily business operations encompassing pre-sales, project management, solution design, and customer success.
• Transformation Ambassador: Drive transformation for the Philippines and Global business, working closely with Technology, Practice, Operations and Account management teams.
• Stakeholder Management: Maintain effective communication and manage relationships with key stakeholders, including clients, partners, and internal teams enhancing the company’s reputation and market presence.
• Market Expansion: Explore and exploit market opportunities to increase the company?s presence and market share in the Philippines. Stay abreast of industry trends, market dynamics, and competitive landscape to identify opportunities and challenges.
• Reporting: Regularly report to the EVP regarding business performance, market trends, and the competitive environment.

• Any graduation or post-graduation degree (preferably science background)
• 20+ years’ experience in the Voice Call Center Industry handling large operations of approx. $200MN+. Multi-site and Healthcare Industry Preferred.
• Demonstrated experience of managing largescale transformation, especially in recent times.
• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
• Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
• Ability to improve and/or transform teams processes across functions within the organization.
• Ability to drive individual, teams and department efficiency and productivity through effective and efficient metric management.
• Strong coaching and leadership skills, ability to develop and motivate employees towards improved performance.
• Ability to delegate and manage workloads and projects across functions within the organization.
• Ability to successfully drive continuous improvement efforts by leading various work streams related to call center metrics and monitoring tools.
• Capacity to operate in a complex, global environment with ease and fluidity, while driving and influencing results.
• Strong operational and financial acumen, executive presence, and the ability to lead multiple sites.
• Ability to problem solve, handle conflict, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions.
• Advanced customer focus and customer service skills.
• Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
• Ability to handle reporting, financial analysis (cost-effectiveness, cost-benefit etc.) & budgeting.
• Experience with Client relationship management is essential.