Business Support comprises the firm’s Executive Assistants and Leadership Support Centre.  Collectively, there are over 500 people providing EA and administrative support to Deloitte’s partners and senior directors.  You will work closely with the Head of Business Support to oversee the smooth running of the Business Support function, with a particular focus on high performance and service continuity as we continue to transform the way in which partners and senior directors are supported.

You will play a key part in the leadership of Business Support as well as working within the team to ensure processes and systems across the whole function are standardised and consistent wherever possible, and continuously reviewed for improvements to ensure the best stakeholder experience. You will build strong relationships with stakeholders and colleagues across the firm, and externally, that provide systems for the team.

• Driving a high performance culture within our management team.
• Coaching and mentoring direct reports within our management team.
• Ensuring efficiency and effectiveness across the team – driving standardisation and consistency with a focus on continuous improvement.
• Collaborating with the leadership team to proactively manage business demand, reviewing resource allocations accordingly and ensuring smooth service transition of additional work.
• Inputting to the team’s strategy to ensure process, systems and CSI is built into objectives.
• Building a continuous improvement culture across the team including training, knowledge management and sharing – engaging the team in a way that drives a collaborative culture.
• Ensuring support provided is of a high standard and utilises all available technologies.
• Identify opportunities to use new systems or ways of working, and ensure that there is a clear training, communication and implementation plan for these.
• Being an ambassador for the function and demonstrating the value of the team across Central Business Services, Enabling Functions and the wider firm.
• Stakeholder management with key stakeholders across the business to ensure administrative support provided is effective and meets internal client expectations.
• Supporting the development of the learning strategy and competency frameworks focused on skills development of the team.
• Supporting the Head of Business Support with firmwide projects and initiatives related to Business Support as required, including support for and delivery of the vision and strategy for the Executive Assistant function.
• Flexibility to take on Business Support responsibilities with a high impact and/or be diverted to additional operational priorities  full time, including the running of allocations, when the business requires it.
• Reporting for the Business Support services in accordance with Central Business Services procedures. Membership of the Central Business Services extended leadership team.
• Managing diverse teams within an inclusive team culture where people are recognised for their contribution.

• Significant relevant experience in a senior team leader role, preferably within a professional business support environment.
• Significant experience of people and performance management, preferably within a professional business support environment.
• Relevant experience of helping to grow a new function.
• Relevant experience of recruitment and selection.
• Relevant experience of standardising and improving ways of working.
• Experience of proactively identifying opportunities and driving forward effective, relevant business solutions.
• Relevant experience engaging with senior leadership.
• Headcount and budget management skills.
• Advanced knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams).
• Excellent written and oral communication skills.
• Strong team leadership skills and ability to manage large remote teams.
• Experience of managing a large operational function day to day, including allocation of resource.

Desirable

• Experience of delivery centres within a professional services firm.
• Experience of Business Support functions.
• Awareness of and interest in new technologies and continuous improvement.
• Solution-oriented and demonstrates a willingness to own and solve problems.
• Ability to manage senior stakeholders effectively.
• Ability to work effectively under pressure and to prioritise workload.
• Demonstrable organisational skills, managing multiple team members and stakeholders.
• Resilience and initiative.