The Head of RETO SSC is responsible for managing and delivering IT support and services to entities and affiliated subsidiaries of the Region.

His/her main responsibilities are to manage delivery of applications in the scope of the Shared Service Center in accordance with the regional Industrial Transformation Plan, to set up & manage regional IT shared services delivery, production of assets hosted in EDC, transversal projects in the region.

Responsible to manage the Shared Service Center

• CE SSC customer relationship (SLA)
• CE SSC external third parties relationship (SLA)
• Procurement
• IT Governance: permanent control plans and any other IT reporting, asset inventory
• Finance: CESC budget consolidation and follow-up, re-invoicing to CESC customers, license management
• HR management: recruitment…

Accountable for application management

• Delivery: strategy definition, roadmap follow-up, budget follow-up, obsolescence management
• Outsourced development steering / Suppliers management
• Demand management
• Business needs & Process evaluation: including translation into technical request, user interfaces management
• Training of users: including training documentation management

Accountable for CE SSC Office activities

• Project management: including migration to EDC, project portfolio management and project delivery coordination
• Application technical and functional design
• Support to country in integration of CE SSC solutions
• Security assessment (cyber security)
• Application testing

Accountable for CE SSC Production activities

• Production management of assets hosted in EDC: including small & big ‘releases’
• IT incident management for assets hosted in EDC
• Vulnerabilities management on assets hosted in EDC
• Data Quality
• EDC IT Continuity coordination
• Security awareness

• Fluent English spoken and written (min. level B2)
• Strong knowledge of Information Systems & Technology related topics.
• Strong experience as part of transformation projects and as part of daily run of IT operations.
• Good knowledge of technology innovations
• Good knowledge of bancassurance distribution and operating models.
• Strong leadership and managerial skills
• Strong team spirit
• Good formal and informal communication skills
• Good analytical skills
• Used to multicultural working environment
• Culture of Service vis a vis local entities
• Business trips within the zone will be necessary