We’re seeking someone to join our team as a Director in Shared Services & Banking Operations to be responsible for performing quality control reviews of customer records to ensure adherence with the Firm’s Know Your Customer (KYC) requirements.

• Manage complex processes and/or support significant process management/project efforts
• Lead in process improvement, project management or technology development and testing across multiple teams and/or divisions
• Analyze and expose ambiguous, complex issues or non-standard issues, identify risks, root causes and propose future actions, tracking through to resolution
• Build and manage relationships with business unit partners, other Morgan Stanley infrastructure departments, and external contact points in Client or Market organizations
• Guide and support testers in the review of client data and documentation, including client due diligence (CDD) and enhanced due diligence (EDD) information.
• Act as a subject matter expert on AML/KYC requirements and processes.

• Front-to-back knowledge of the processes, projects, systems, markets and instruments that influence their team with a comprehensive understanding of job-related operational/compliance policies and procedures
• Ability to think commercially, understand the impact of initiatives, risks on the operational budget
• Ability to address non-standard issues within area of expertise
• Culture carrier and role model, representing and leading the Firm’s core values to influence and motivate those around you
• At least 6 years’ relevant experience would generally be expected to find the skills required for this role
• Bachelors degree in finance, economics, or related field, or an equivalent combination of training and experience
• Certification as an Anti-Money Laundering Specialist by ACAMS or equivalent AML certification/license