N/A
Service Management, Change and Improvement Manager
1 year ago
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FDC aims to grow this legacy of success by continuing to strengthen its position in the industries where it competes and embarking on new endeavors that will bolster its role in nation building.
Manage all functional aspects of service management, change and continuous improvement within Filinvest Business Services including Service Level Agreement and Review of Service Performance and Change Impact Analysis and driving later of potential process improvement suggestions.
- Experience in project management desirable
- Experience in shared services centre desirable
- Good presentation skills to Management Team
- Strong Leadership skill
Professional competencies
- Strong leadership and management skills planning, organization and direction of employees
- Strong coaching and counselling skills
- Ability to motivate and cultivate strong unified team
- Excellent interpersonal and relationship building skills to help shape and model the desired culture
- Excellent oral and written communication skills
- Ability to read, understand, verbally exchange information and compose written material for business purposes in English
- Ability to express ideas and information in an organized and logical manner
- Ability to communicate effectively with all levels of the organization
- Quantitative and analytical skills for problem solving and issue /risk mitigation
- Proven ability in advising Senior Management regarding complex and sensitive decisions
- Innovates and effects continuous improvement
- Strategic thinking and plans for the long term success of Filinvest Business Services
- Proven ability to manage and lead large teams during a period of significant change
Functional competencies
- Strong knowledge of finance and accounting, HR, Admin and IT principles and processes, preferably supported by previous shared services management experience
- Strong knowledge of concepts, principles and procedures for service management
- Ability to build strong internal and external customer relationships
- Ability to identify areas of improvement to work effectiveness and efficiency, and drive necessary action to completion
- Ability to use computer applications as required