The Transformation Associate Manager plays a pivotal role within the Global Business Services (GBS) organization’s Global Transformation team. His/Her primary responsibility is to drive continuous improvement aimed at making GBS operations leaner, more efficient, and optimized.

• Project Management: Leading and managing process discovery for various transformation projects within GBS. This involves identifying areas for improvement, defining project scopes, process documentation, and overseeing the execution to achieve desired outcomes.
• Process Optimization: Analyzing existing processes within GBS to identify inefficiencies and opportunities for improvement. By optimizing processes, they aim to streamline operations, reduce costs, and enhance service delivery.
• Change Management: Facilitate organizational change by communicating changes effectively and managing the transition process to minimize disruption.
• Stakeholder Engagement: Collaborating closely with stakeholders across different functions and levels within GBS. Building strong relationships and effective communication channels is essential for gaining buy-in and support for transformation initiatives.
• Data-Driven Decision Making: Utilizing data analytics and insights to inform decision-making processes is critical. He/she leverages data to identify trends, root causes of inefficiencies, and track progress towards transformation goals.
• Continuous Improvement: He/she will foster a culture of continuous improvement within GBS, encouraging teams to seek innovative solutions and adapt to evolving

EDUCATION AND REQUIRED CREDENTIALS:

• Bachelor’s degree in accounting, Finance, or Business Systems preferred
• Formalized project management certification (is a plus)
• Lean Six Sigma Green Belt certified (Blackbelt preferred); or comparable certification (Lean or Six Sigma

EXPERIENCE AND SKILLS:

• 8 years or more of professional experience in various finance/ technical roles with background in process improvement and core accounting, change management and/or ERP implementation.
• 3 years or more of experience working in a transformation team involved in automating, streamlining processes, driving key projects and initiatives within R2R
• Experience in RTR/ exposure in operations (balance sheet reconciliation, journal entries, fixed assets, inventory, tax and leases, general accounting)
• Experience and working knowledge of technical solutions and/or ERP modules.
• Experience of having worked in large scale in process transformation programs that are multi-country
• Extensive knowledge of Six Sigma, Kaizen & continuous improvement strategies
• Fluency in the English language in the business environment

COMPETENCIES:

• Ability to quickly absorb new concepts and ideas – including operations model and BU or location-specific needs.
• Excellent communication skills (both oral and written) to connect and collaborate effectively with a diverse set of peers and stakeholders; constructive and solution-oriented mindset.
• Ability to influence senior stakeholders and drive decisive action on process improvement issues.
• Must be an analytical thinker, comfortable taking initiative in situations where thought leadership is either absent or unclear.
• Significant experience in driving complex projects
• Strong Business process re-engineering skills.
• Ability to build deep relationships across senior stakeholders in demand groups.
• Ability to build strong relationships with multiple external bodies – benchmarking organization, process specific institutions