JD for JL5_RTR Purpose & Overall Relevance for the Organization: The RTR Manager an RTR team and be responsible for maintaining adherence to Global Policies, drive strategic topics throughout the team, manage RTR topics and provide ongoing support to the RTR Director. In this position he or she will be managing projects, including process standardization related as well as tools implementation ones. The RTR Manager will act as escalation point for the process related issues both from the customer and the colleagues and be responsible for managing the Global Business Services (GBS) RTR staff and balancing work flow of the function.

• Responsible for the service delivery of an RTR team serving the customers, delivering performance that meets or exceeds service level agreement targets
• Drive continuous improvement in the RTR team by introducing Lean principles and developing team members
• Project manage the implementation of technology solutions
• Manage customer relationship, which includes problem resolution and root cause analysis
• Manage the relationship and support requests from partner Finance departments and other stakeholders in the business
• Act as escalation point for the process related issues
• Work with relevant stakeholders and provide the RTR GPO with recommendations pertaining to RTR technology and process improvements
• Manage the process and improvement focused projects for RTR
• Establish and maintain strong financial controls over the work performed

• Excellent written and spoken English skills
• Good communication and people management skills
• Customer orientation and empathy
• Attention to detail
• Experienced user of SAP
• Complete familiarity with Excel
• Knowledge of LEAN methodology is a benefit Requisite Education and Experience / Minimum Qualifications:
• Candidate should be a commerce graduate
• Minimum of 8 years of relevant experience in End-to-End processes specifically for RTR activities
• Experience with process improvement and root cause analysis
• Experience in an RTR Manager role
• Proven work experience in people management/ demonstrated ability to manage a medium-sized team
• Experience in project management
• Experience in Shared Service environment is considered a plus Candidate should be a commerce graduate and should have 8 years of experience after graduation.