We are extremely excited to announce that we are inviting candidate applications for a Manager – GBS Commercial Support position to be based in our GBS Manila office in Pasig City, Philippines on a hybrid working setup.

The Manager – GBS Commercial Support holds a crucial managerial role, accountable for the delivery of a wide array of support activities essential to Orica’s customer and commercial teams. This role encompasses a broad spectrum of responsibilities, including managing teams who perform the account coordination, sales contract management, field site administrative support, and customer service functions (30 full-time employees, including 3 to 6 direct reports). The Manager ensures that these activities are performed efficiently and effectively by his/her leads and team members, contributing to the smooth operation of Orica’s commercial and customer-related processes.

The Manager – GBS Commercial Support is a strategic leader who not only oversees the support activities but also plays a significant role in enhancing the overall customer and commercial experience. They are a key figure in driving the team towards achieving operational excellence and upholding the company’s reputation in the market.

In this managerial role, the individual is responsible for overseeing teams that provide vital support to Orica’s commercial, field site, and customer service teams, in partnership with our regional in-country colleagues. They will lead strategic initiatives within the portfolio, particularly in the context of a newly established service team. The manager ensures adherence to service-level agreements, oversees performance reporting, and proactively engages with stakeholders to enhance outcomes and achieve objectives.

The Manager – GBS Commercial Support will deliver exceptional service, execute activities within the order-to-cash process, and provide excellent field site administrative support, including purchase requisitions and travel management. This role will also handle all aspects of team management, from resource modelling and work allocation to recruitment, performance management, and skill development, ensuring the team’s alignment with the company’s goals and service agreements.

As part of the GBS leadership team, this role shares responsibility for promoting a positive workplace culture, managing local office matters, and contributing to overall GBS performance. The manager cultivates and maintains stakeholder relationships, promotes an internal customer-focused mindset, and provides coaching and guidance to improve team performance and culture.

• Tertiary qualification in a Commerce, Business, or Operational discipline.
• Minimum of 8–12 years of working experience in a commercial and customer role, with more than 2–5 years of managing multiple teams across different scopes of work and/or experience in the corporate sector. High regard for experience in the mining, mining services, or manufacturing (or similar) industries.
• SAP S4 Hana, Cloud for Customer or CRM, and/or Ariba experience
• Proven ability to lead multiple teams at once, including building a collaborative approach in the development of the direction and operations of the workstream.
• Ability to work flexibly to align with stakeholders and employees who work across multiple time zones across the globe (including day and night shifts).
• A grown influencer, able to manage processes across multiple stakeholder groups and business boundaries, building the trust of others.
• Experience in implementing process improvement initiatives as part of a strategic agenda.
• Exceptional communication and collaboration competencies with strong organization, prioritization, and task management skills.
• Possess an unquestioned reputation for integrity, ethics, personal values, and character that also demonstrates resilience and flexibility.
• Self-motivated, well organized, and logical, able to work under pressure and meet deadlines.