The purpose of this role is to manage a team and provide direct support to client teams and their clients providing operational support of one or more elements of the end-to-end client lifecycle, from onboarding through offboarding, as well as campaign coordination, budget maintenance, reporting, and audit.

• Actively engages and maintains relationships with the Director, Media and Team Lead Client Operations and key partners across all brands
• Assesses the role of the team in serving client needs including relevant measures and Service level agreements (SLAs) where appropriate
• Leads performance reporting and governance to support performance goals and continuous improvement activities to make operations more effective for clients and businesses
• Leads in implementing a continuous improvement culture to achieve improved media client operations in coordination with Media and Performance Operations leadership
• Leads shared service team in running root cause analysis and problem-solving activities
• Manages campaign timelines and deliverables in coordination with internal and external partners to ensure that appropriate materials are received and/or distributed correctly
• Drives the highest levels of financial control across Media Client Operations
• Manages the annual performance review and goal setting process for direct reports

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